Job Offer: Luxury Lifestyle Brand – Customer Care Specialist (Project located) Get 10K New Hir:TDCX
Luxury Lifestyle Brand – Customer Care Specialist (Project located) Get 10K New Hire Incentive!!» Contract
» Posted on August 25, 2022
» Apply job
» Get 15K completion bonus!
» Plus 10K New Hire Incentive!*
» Positive culture for you to #BeMore at work!
Do you aspire for a compensateing career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
» Competitive remuneration, great perks, and performance incentives
» Comprehensive medical, insurance, or social security coverage
» Premium workspaces
» Engaging activities and recognition programs
» Strong learning and development plans for your career growth
» Positive culture for you to #BeMore at work
» Easy to locate area with direct access to public transport
» Flexible working arrangements
» Be coached and mentored by experts in your field
» Join a global company with 26 years of practice and 340+ industry awards
What is your mission?
» Servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.
» Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, build customer loyalty, and take advantage of sales opportunities when appropriate.
» Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to clients.
» Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer practice.
Who are we looking for?
» Completed 2 years in college.
» With at least 6 months of customer service and chat/email practice.
» Fixed term.
» Strong verbal and written English communication expertise.
» Positive, self-motivated and energetic.
» Amenable to work in rotating shifts (morning, mid, & night shifts).
» Temporary Work in the house.
salary: ?20000 - ?30000
Address: 21st Floor Robinsons Cyberscape Gamma, Topaz & Ruby Roads, Ortigas Center, Pasig City
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TDCX Who is TDCX? TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world's best brands, achieve their customer practice aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 340 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.