Job Opportunity: Job Opportunity: (Leading Australian Payment Plan Provider) – Outbound Collec:TDCX
(Leading Australian Payment Plan Provider) – Outbound Collections Specialist» Full-time
» Posted on August 25, 2022
» Apply job
Do you aspire for a compensateing career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
» Competitive remuneration, great perks, and performance incentives
» Comprehensive medical, insurance, or social security coverage
» Premium workspaces
» Engaging activities and recognition programs
» Strong learning and development plans for your career growth
» Positive culture for you to #BeMore at work
» Easy to locate area with direct access to public transport
» Flexible working arrangements
» Be coached and mentored by experts in your field
» Join a global company with 26 years of practice and 340+ industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
» Monitor accounts to identify outstanding debts.
» Investigate historical data for each debt or bill.
» Find and contact clients to ask about their overdue payments.
» Assertively take actions to encourage timely debt payments.
» Process payments and refunds.
» Resolve billing and customer credit issues.
» Empathize with customers’ reasons why they are unable to make payment.
» Negotiate a payment scheme to settle past due balances.
» Update account status records and collection efforts.
» Report on collection activity and accounts receivable status.
» Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in conformity with our service standards.
Who are we looking for?
» Completed at least 2 years in college
» Required 2 years BPO practice with at least 3 months of collections practice.
» Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation)
» Amenable to work in rotating shifts
» Can work in Ortigas Center, Pasig City
How to Apply?
Attend our Virtual Career Fair from Mondays to Fridays, 9 AM – 5 PM, and take advantage of having an interview with us from the comfort of your home: https://tdcx.zoom.us/j/81716145712
salary: ?20000 - ?40000
Address: 21st Floor Robinsons Cyberscape Gamma, Topaz & Ruby Roads, Ortigas Center, Pasig City
Application Process:Apply at Bossjob!
Apply at Bossjob.ph today!
» Our Guarantee
» Avoiding Job Scams
» Hiring Organization
TDCX Who is TDCX? TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world's best brands, achieve their customer practice aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 340 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.