Job Offer: Quality Manager:Tech Mahindra
Quality Manager» Full-time
» Cebu City
» Posted on August 13, 2022
» Apply job
functions and Responsibilities
» Establish and maintain a Quality Management system for the account
» Implement Operational Excellence Tools (5S, RCA, Lean, Standard Work, Continuous Improvement, Six Sigma, Tiered Accountcapability & GEMBA).
» Works with the site team to achieve optimal results on efficiency and other operational key metrics (i.e. First Time Resolution, AHT, shrinkage, Utilization etc.) through gap analysis and process improvement projects
» Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustaincapability and continuous improvement
» Driving ROI / Value Added approach by driving process improvements and business transformation
» Ensuring Internal and External Quality metrics are being met
» Delivers high-impact projects targeting financial gains or value additions to the customer through process optimizations
» Works with the site/client team in upholding compliance with all organizational standard procedures and policies (i.e. Model of Excellence, InfoSec, Physical Security, Visitor Processing, operational processes, business reviews, etc.)
» Responsible for compliance with all contractual and regulatory requirements
» Train staff on Operational Excellence Tools & promote a culture of Kaizen.
» Participate actively in all quality-related audits both internal and external
» Supervise the execution of transactional quality audits to position Transaction monitoring as a leading indicator of operational results and identify process improvement opportunities
» Analyze the current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes
» Act as a Change Agent and work closely with Operations to optimize Customer Value in multiple client engagements
» Should contact with the Process Heads / Clients to Identify Opportunity Areas & Prepare and Implement Improvements
» Problem-solving and developing an innovative solution
» Assisting Special Projects and performing other tasks
» Any other task/s assigned by the reporting manager or as required by the business
Requirements & Qualifications
» Bachelor's Degree (any discipline) with 7-10 years of overall practice
» expertiseable on ITIL (but not required) or an equivalent combination of education and practice
» Amenable to work on 24/7 shifting schedule, holidays, weekends and rest days
» No issues working in any location assigned by the company
» Good expertise of ITSM processes.
» Lean Six Sigma Green Belt trained/certified
» practice with structured process improvement methodologies, including but not limited to Lean
» Strong business acumen and the capability to develop and deliver rigorous financial and/or analysis to quantify business case scenarios, options and risks
» Demonstrate excellent communication skills; capability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives
» capability to work within challenging environment with tight delivery timelines
» Out of the box thinker to develop tools and processes for best utilization of resources.
» capability to manage Internal and external clients; Strong conflict management skills.
» capability to manage team of TLs and QAs
» Self-motivated Team player
» Excellent skills on Excel/Quality Tools / Data Analysis /Analytical Skills / Reporting.
» Internal Quality Auditor in ISO 9000/ISO 20000/ISO 27000 preferable.
» Familiarity with ITIL, Foundations certificate a plus
» practice working in a customer-centric environment
» broad practice of similar capacity
» expertiseable in navigation and or operation of MS OS, MAC OS, Chromium, iOS and Android
Address: eBloc 3 Tower 2 / FCC Information technology Park, Apas
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Tech Mahindra TECHMAHINDRAVCUSTOMER(CEBU) vCustomeris an end-to-end business solutions provider, that specializes in helping clients generate higher revenue, increase customer retention and to understand their customers better.vCustomeris a leading provider of cost effective customer care solutions. vCustomerPhilippinesgoes beyond the basic value propositions of lower cost by adding tangible, measurable value to clients in many industries including Retail,Technology, Telecommunication and Hospitality.vCustomerPhilippinesuses state-of-the-arttechnology, manpower skills, best practices and analytics to enhance the performance of your business. located in Kirkland, Washington, USA,vCustomer delivers quality operations from its state-of-the-art facilities across the globe. vCustomerowns and operates over a secure, reliable, private and scalable computing and communication system. Continuous system monitoring combined with stringent quality and security policies, using ISO 27001 certification and standards ensure customer's data privacy and service continuity. broad skills in telephony systems and application development guarantees high availcapability oftechnology resources. Overview This is the official Tech Mahindra page. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology practices, enabling Enterprises, Associates and the Society to Rise?. We are a USD 4.9 billion company with 131,500+ professionals across 90 countries, helping 946 global customers including Fortune 500 companies. Our convergent, digital, design practices, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and practices to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018). Connect with us on www.techmahindra.com We are part of the Mahindra Group, a USD 20.7 billion federation of companies that enables people to rise through innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses and fostering communities. Information technology enjoys a leadership abilities position in utility vehicles, information technology, financial services and vacation ownership in India and is the world's largest tractor company, by volume. Information technology also enjoys a strong presence in agribusiness, aerospace, commercial vehicles, components, defense, logistics, real estate, renewable energy, speedboats and steel, amongst other businesses. Headquartered in India, Mahindra employs over 2,40,000 people across 100 countries.