Offer: Team Leader- Retail:Tech Mahindra
Team Leader- Retail» Full-time
» Cebu City
» Posted on August 13, 2022
» Apply job
? Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
? Provide excellent customer service and determine the needs of the client.
? Implement and supervise the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
? Participate in the development and presentation of proposals for business development.
? Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
? Establish operations objectives and work plans, delegate assignments to subordinate associates when necessary, and conduct regular meetings to improve productivity, product expertise and customer satisfaction.
? Do Root Cause Analysis to identify key AFIs and create action plans / goals to improve
? Efficiently coach associates in meeting the metrics
? Manage and drive performance from the Associates in meeting SLAs and KPIs
? Manage team attrition
? Collaborate with the different support groups - Recruitment, Training, Quality, HR, Workforce - to improve agent profiling and performance
Candidate must possess at least a Bachelor’s/College Degree, any field. ? At least 2 year(s) of working practice in the related field is required for this position.
? practice in handling a Retail program is preferred.
? candidates must be willing to work in Asia Town Information technology Park or General Maxilom Avenue Cebu City
? Preferably manager specializing in Customer Service or Retail Program
? Full-Time position(s) available
Address: Cebu City
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Tech Mahindra TECHMAHINDRAVCUSTOMER(CEBU) vCustomeris an end-to-end business solutions provider, that specializes in helping clients generate higher revenue, increase customer retention and to understand their customers better.vCustomeris a leading provider of cost effective customer care solutions. vCustomerPhilippinesgoes beyond the basic value propositions of lower cost by adding tangible, measurable value to clients in many industries including Retail,Technology, Telecommunication and Hospitality.vCustomerPhilippinesuses state-of-the-arttechnology, manpower skills, best practices and analytics to enhance the performance of your business. located in Kirkland, Washington, USA,vCustomer delivers quality operations from its state-of-the-art facilities across the globe. vCustomerowns and operates over a secure, reliable, private and scalable computing and communication system. Continuous system monitoring combined with stringent quality and security policies, using ISO 27001 certification and standards ensure customer's data privacy and service continuity. broad skills in telephony systems and application development guarantees high availcapability oftechnology resources. Overview This is the official Tech Mahindra page. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology practices, enabling Enterprises, Associates and the Society to Rise?. We are a USD 4.9 billion company with 131,500+ professionals across 90 countries, helping 946 global customers including Fortune 500 companies. Our convergent, digital, design practices, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and practices to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018). Connect with us on www.techmahindra.com We are part of the Mahindra Group, a USD 20.7 billion federation of companies that enables people to rise through innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses and fostering communities. Information technology enjoys a leadership abilities position in utility vehicles, information technology, financial services and vacation ownership in India and is the world's largest tractor company, by volume. Information technology also enjoys a strong presence in agribusiness, aerospace, commercial vehicles, components, defense, logistics, real estate, renewable energy, speedboats and steel, amongst other businesses. Headquartered in India, Mahindra employs over 2,40,000 people across 100 countries.