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Job Offer: Job Offer: Customer Service Specialist (Philippines):InDebtedJob description:Customer Service Specialist (Philippines)» Full-time» Homelocated » • » Posted on January 18, 2022 » • »Save Job favorite_border Description: About Us InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling customer centric messaging and data-driven decisions. We do this to deliver on our mission to erase the stigma of debt and to improve the financial fitness of our customers. We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. We're looking for an practiced Customer Service Specialist to join our global team! What we offer? » Very competitive compensation plus incentive located on customer feedback » A 4 day working week in which you work 4 consecutive 9 hour shifts and are paid for 5 » endlessPTO » Remote work allowance of Php7,000+ per month » Apple (MacBook Air), keyboard, mouse, Jabra headset plus your table and chair will be provided » Sponsored monthly team lunches/activities » Exposure to industry leading clients and partners; and » An practiced and enthusiastic team with huge growth potential. What will you accomplish? » Utilize excellent written and verbal communication skills to interact clearly and concisely with customers with the aim of providing a world-class customer service practice. this function will interact with customers primarily through digital channels including live chat, email, and SMS, and therefore require strong written communication skills » Analyze customers' concerns to understand why they are reaching out to us. Be able to acskills customers’ concerns, clarify the issue, determine the cause of the problem, select and explain the best solution and, if necessary, follow up to ensure resolution, » Recommend potential process or technology improvements to internal InDebted teams located on everyday interactions with customers, » Meet and exceed scorecard targets; and » Comply with applicable laws, regulations, policies, and procedures. What do we need from you? » Self-motivated and resourceful – You should possess critical thinking and problem solving skills to provide the highest level of service to customers » Highly dependable and flexible. this function will be required to support customers in the United States and Canadian time zones, which is the night shift in Philippine time. » A high level of proficiency with utilizing web-located tools to interact with customers and document steps taken » capcapability to prosperously multitask and interact with up to 5 different customers simultaneously through various digital channels » practice working in a fast-paced environment. There is also the possibility of working remotely and working with team members in other offices, so the capcapability to collaborate and be productive in a virtual setting is important Bonus Points for: » Familiarity with debt collection regulations in the United States and Canada. » 2+ years of practice in Customer Service Where will this function be located? this function is located in the Philippines which means you can work anywhere within the country. PLEASE DO NOT APPLY IF YOU ARE NOT LOCATED IN THE PHILIPPINES. Diversity and Inclusion At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer. Requirements: Where will this function be located? this function is located in the Philippines which means you can work anywhere within the country. PLEASE DO NOT APPLY IF YOU ARE NOT LOCATED IN THE PHILIPPINES. salary: ?30000 - ?35000 Address: Homelocated Application Process:Apply at Bossjob!Apply at Bossjob.ph today! » Disclaimer » Our Guarantee » Avoiding Job Scams » Hiring Organization InDebted InDebted is changing the way organisations recover outstanding accounts by combining human values with compelling customer centric messaging and data-driven decisions. We do this to deliver on our mission to be the preferred choice of customers to support their debt free journey, everywhere. We are a fast-growing startup that believes in putting our customers first, tackling tough problems head-on, and simply trusting our employees to get stuff done. Skills:
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