Offer: Casual Employee PHL – Associate Technical Support Analyst II:Optum, a UnitedHealth Group company
Casual Employee PHL – Associate Technical Support Analyst II» Full-time
» Cebu City
» Posted on September 15, 2021
»Save Job favorite_border
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)
Primary Job responsibilities:
» Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution
» Provide hardware / software / network problem diagnosis resolution via telephone global calls /email/chat/Web tickets for customers end users
» Route problems to internal 2nd and 3rd level Information technology support staff
» Troubleshoot client software and basic network connectivity problems Provide level 1 Helpdesk support and perform other activities located on SOPs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines
» Update users about request status and close request when users are satisfied with solutions
» Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its capability to do so
Required Appropriate qualifications:
» College Graduate
» 1 – 5 years of practice in L1 call handling in Information technology Support
» Excellent communication expertise in English
» L1 Service Desk level technical expertise
» Ready to work in 24/7 work environment
» Active listening and remote desktop expertise
» Good expertise of Microsoft tools like Word, Excel, PowerPoint, etc.
» Above average expertise of network tools LAN and WAN
Preferred Appropriate qualifications:
» Good probing expertise and analytical expertise
» Analysts with ServiceNow expertise
Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when Information technology comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, discapability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Technical Support Analyst, Technical Support, Tech Support, Call Handling, Information technology Support, Service Desk, Remote Desktop, LAN, WAN, Cebu City, Cebu
income: ?15000 - ?25000
Address: Cebu City, Philippines
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Optum, a UnitedHealth Group company Employer Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group Employer :
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership abilities position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes Information technology your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Lgain more about careers at Optum:workatoptum.com