Job Opportunity: Customer Service Representative – Muntinlupa City, NCR:Optum, a UnitedHealth Group company
Customer Service Representative – Muntinlupa City, NCR» Full-time
» Posted on June 18, 2021
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)
Training classes start soon – apply today!
Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like Optum, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
Primary Job responsibilities:
» Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
» Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
» Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
» Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
» Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its capability to do so
this function is equally challenging and compensateing. You’ll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you’ll need to develop expertise of our various products and multiple levels of benefits within each product in order to best assist our providers/customers
Required Appropriate qualifications:
» High school diploma, GED or equivalent work practice
» Familiarity with computer and Windows PC applications, which includes the capability to navigate and lgain new and complex computer system applications
» Demonstrated capability to listen skillfully, collect significant information, build rapport and respond to customers in a compassionate manner
» Skilled in problem solving to quickly assess current state and formulate recommendations
Preferred Appropriate qualifications:
» 1+ year of practice in a related environment (i.e. office, administrative, clerical, customer service in a BPO/Call Center setting, etc.) using phones and computers as the primary job tools
» Prior health care practice
» Preferably with Fiber or wired Internet access of 15 to 20 mbps in case of working in the house. The following options are also available: Corporate internet subsidy for those within available and valid serviceable locations, subject to Company policy
» Onsite work for those who are amenable to drive or commute to our office locations
Helping create positive customer practices for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Lgain more about how you can start doing your life’s best work.(sm)
Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when Information technology comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, discapability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Phone Support, Customer Service Representative, CSR, Customer Service Specialist, Customer Advocate, Customer Service Associate, Customer Service Agent, Call Center Specialist, Call Center Agent, Client Service Representative, Customer Care Representative, Contact Center Representative, BPO, Business Process Outsourcing, Muntinlupa City, Alabang, NCR, National Capital Region
income: ?15000 - ?25000
Address: Muntinlupa, Philippines
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Optum, a UnitedHealth Group company Employer Profile:
Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.
In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.
Careers at Optum, a UnitedHealth Group Employer :
What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership abilities position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes Information technology your life's best work.SM
We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.
Are you in? Lgain more about careers at Optum:workatoptum.com