Offer: Account Manager:CASPIO PHILIPPINES
Account Manager» Full-time
» Posted on April 7, 2021
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The Account Manager will serve as the primary business liaison for assigned accounts, playing a key function in ensuring account satisfaction, retention, and creation of new up-selling opportunities while mitigating attrition. This is an integral function in building and enhancing our current customer relationships by monitoring overall account health and increasing the overall customer Annual Recurring Revenue (?ARR?) and lifespan.
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» Manage a portfolio of defined accounts to maximize the customer's satisfaction with and use of our platform and solutions.
» Serve as a subject matter expert for assigned vertical market(s) including market needs and requirements for business applications, pain points, and analysis of competitors within the industry.
» Develop relationships with all account Authors to understand their application development needs, priorities, and challenges.
» Identify and understand the uses of our platform within the customer's organization to develop new use cases and opportunities to retain and expand existing business relationships.
» Assess overall account heath through proactive check-ins and measuring key performance indicators for assigned customers, while tracking customer communication and required actions on our CRM.
» Develop and execute account salvage plans for at-risk customers.
» Effectively communicate the benefits of our products and services to drive continued satisfaction, retention, and additional revenues from increased user adoption and usage expansion.
» Recommend and propose different service plans and upgrades, including additional service add-on features as appropriate.
» Respond to inbound client requests regarding their account, including billing, services, product features, etc.
» Propose and create leads for possible case studies, show cases, and customer references.
» Identify trends in customer satisfaction and needs and serve as a customer advocate with internal teams for future product improvements and feature requests.
» Maintain broad and in depth expertise of the product, product features, and pricing plans.
Join Us Now and Enjoy the Following advantages:
» Flexible working arrangements (work-from-home setup)
» Competitive compensation package
» Performance-located commissions
» Company-provided equipment
» Paid Time Off accrued located on hiring date
» MO coverage (medical and dental) for you and a dependent
» Continuous mentoring programs for expertise enhancement and career advancement opportunities
» Healthy and encouraging work environment
» Employee engagement activities
» Referral incentives
» BA/BS degree (or equivalent practice) in Business or in a related field.
» At least 1-3 years of practice in an account management or sales function.
» At least 2 years of practice in a SaaS or PaaS environment or working with websites, databases, and/or web application tools, preferred.
» Clear and effective verbal, written, and presentation expertise.
» capability to communicate technical subject matter in a clear and understandable manner.
» Strong interpersonal and relationship building expertise, with the capability to build listen and empathize with others, convey confidence, and build trust and loyalty.
» capability to anticipate, prioritize, assess, and meet needs of internal and external customers while providing excellent customer service.
» capability to negotiate with business owners and decision makers of all levels of the organization.
» High level of self-initiative with a proactive and positive attitude.
» Superior organization, follow-up, and time management expertise.
» Strong expertise of Microsoft Excel, Access, and Outlook.
» Proficiency with CRM software.
» capability to maintain professional internal and external relationships which meet company core values.
income: ?40000 - ?60000
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Caspio Philippines Caspio is the world's leading low-code application development platform used by business professionals to create custom online database applications - without coding.
Headquartered in Silicon Valley, and with global offices in Poland, Ukraine and the Philippines, Caspio powers custom applications in over 100 countries.
We've helped over 12,000 customers - from large government agencies and Fortune 500 companies, to small and medium-sized businesses, startups and one-person entrepreneurs - turn their vision into powerful applications.
Thousands of customers rely on Caspio to make their organization more agile and customer-centric - freeing themselves from complex programming tasks and long project backlogs. The all-in-one platform provides everything needed to capture data, share information and automate business processes. The combination of a powerful online database, rapid application development tools and scalable cloud infrastructure reduces cost and time to market by up to a factor of 10.
At Caspio, work is more than just a job. Our team is passionate about using Caspio to deal with the difficult business problems that our customers face every day. In our fast-paced start-up environment, your work will be both challenging and stimulating, where innovation and excellence will be expected, and where you will have the opportunity to make a difference and leave your mark.
With Caspio, non-developers are empowered to create and change their own business applications, allowing them to move fast and respond to opportunities immediately while freeing up scarce Information technology resources to focus on other critical business priorities. No code, just Caspio!
Join the team that's making a worldwide impact on digital transformation! At Caspio, we empower non-developers to create custom business applications - without writing a single line of code.
We're a team of high-energy, goal-oriented people who are committed to three core values: Service, Excellence and Innovation. We love what we do and have fun doing it.
Caspio is for those who are determined to build a prosperous career in the tech industry. We provide broad training, great pay, excellent benefits, snacks pantry, team activities and a professional world-class office environment.
Ranked a ?Leader? by Forrester, we're on a mission to democratize app development and bring true digital transformation to organizations worldwide.
Join us today.