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Technical Support Analyst – Information technology Desktop Support – Muntinlupa City:Optum, a UnitedHealth Group company

Job description:

Technical Support Analyst – Information technology Desktop Support – Muntinlupa City

   » Full-time
   » Manila
   » Posted on October 16, 2020
   »Save Job favorite_border
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)

Primary Job responsibilities:
   » Handling imaging servers and deploying OS for both Windows and MAC
   » Software installations and troubleshooting of all types of customer-oriented field problems, network setting for TCP/IP and Internet setup
   » Troubleshooting of all types of hardware and software applications problems
   » Configuring and troubleshooting of desktop/laptops for L1, L2, and L3 levels and managing backup and recovery
   » Configuring and troubleshooting of printer, scanner, and LAN related issues reported by users
   » Installation and configuring of wireless Data Cards in users' laptops
   » Handling of Active Directory user creation & deletion
   » Maintenance and troubleshooting of connectivity problems using Ping, Trace route
   » Troubleshooting hardware, software, and networking problems
   » User group policies creation and modification
   » Monitoring of virus issues through Symantec Endpoint Protection antivirus
   » Configuring and troubleshooting of MS Outlook 2007/10/13 or Outlook Express
   » Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing
   » Resolving tickets within the SLA which is raised from end user side
   » Maintaining assets through Asset Management Tools
   » Design and integrate specifications for systems
   » Participate in an on-call rotation
   » Recommend new processes and procedures, equipment and software
   » Act as a senior resource for other System Engineers and for the team
   » Communicate and interact with the other team members or colleagues to ensure coordination and cross-training
   » MAC OS troubleshooting
   » Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its capability to do so
Required Appropriate qualifications:
At least 3+ years of practice in L2 – Information technology Desktop Support and Asset Management
broad practice with Operating Systems support including but not limited to Windows 7, 8, 10, and Windows native applications
expertise and practice with end-user devices and computer peripherals troubleshooting (input device like mouse and keyboard, output devices like monitors and projectors, docking stations, printers etc.)
practiced in supporting MAC hard and software
expertise and practice in Network performance, data/connectivity degradation, system events and alerts (Telco, ISP) and broad expertise in Networking Principles (LAN/WAN, OSI Layer, TCP/IP and other networking protocols)
Excellent customer handling expertise with end-users
Amenable to work in Alabang, Muntinlupa City on a night shift

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when Information technology comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, discapability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.

Job Keywords: Technical Support Analyst, Information technology Desktop Support, Technical Support, Asset Management, Muntinlupa City, Alabang, NCR, National Capital Region, Night Shift

income: ?15000 - ?25000
Address: Manila, Philippines

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Optum, a UnitedHealth Group company Employer Profile:

Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we're working to improve the delivery, quality and efficiency of health care.

In the Philippines, we have offices in Alabang, Taguig, Quezon City, and Cebu. This is a place where you can be the best at what you do and who you are.

Careers at Optum, a UnitedHealth Group Employer :

What brings out your best? Competition? Challenge? Discovering new levels of performance? You're going to fit right in at Optum. As part of UnitedHealth Group, a Fortune 7 company, we're building on a leadership abilities position by combining data, technology and talent to create better results for our clients around the world. It's an opportunity to excel on a team that prizes excellence. And that's what makes Information technology your life's best work.SM

We're driving innovation and change all over the world and that's creating opportunity right here in the Philippines for people with energy, passion and a focus on quality. We want to make a difference and that makes this the one job opportunity that can change everything for you.

Are you in? Lgain more about careers at


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Job Location: Manila Other
Address: Manila
Company Type Employer
Post Date: 10/16/2020 / Viewed 217 times
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Company: Optum, a UnitedHealth Group company

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