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Offer: BPO Senior Training Manager | Alabang:Job description:Hiring Customer Service and BPO Jobs for Various Accounts DAY & NIGHT SHIFT / TELECOM, FINANCIAL, Information technology / HELPDESK, TECHNICAL SUPPORT, HEALTHCARE, SALES, EMAIL / CHAT SUPPORT, HOTEL/TRAVEL RESERVATION, BILINGUAL & BACK OFFICE POSITIONS Job Description . » Manage the training function for multiple client areas » Lead and facilitate the development, design and timely implementation of training programs/curriculum and improvement initiatives » supervise the management and effiicent scheduling of training resources and training classes » Identify and assess training needs of the process; generate and execute plan for training interventions and quality initiatives » Support the training and development of Trainers and Training adjunct Managers » Collaborate with Operations Team to meet client needs and drive performance benchmarking » Maintain an in-depth knowledge of the domain knowledge, procedures and policies pertaining to Process Training Job Requirements . » Filipino » Bachelors degree graduate » With Five (5) years practice as a Training Manager managing and developing Trainers in a BPO setting for various accounts » Well-versed in DMAIC process improvement cycle and proven exprience in applying this methodology. Six Sigma background an advantage. » Excellent verbal and written communication expertise and presentation expertise » Proficient in stakeholder management, people management and project management. » Amenable to non-traditional work schedule, including working on weekends and holidays » Willing to work onsite in Alabang Monthly income Php70,000 to Php100,000 plus allowances and benefits For faster processing, please send your cv to tina@Worksvianet Job Function . Customer Service / BPO / Call Center Minimum Education . College or Bachelor's Degree Graduate income . 55,000 and Above Benefits . Shift Allowance, Nightshift Differential, Performance Incentives, SSS/Philhealth/HDMF Benefits, HMO Locations . Metro Manila, Laguna, Cavite Employment Duration . Permanent (Full time) Total Years practice . 5 years and above practice in Call Center BPO . None Skills:
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