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November 13 2018     EnglishEnglish    SpanishSpanish

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Offer: Learning & Development Administrator:TeleTech

Job description:

Learning & Development Administrator

TeleTech Pasay City, Metro Manila
 
Job Description - Learning & Development Administrator (0262I)
PH-National Capital-Pasay City, Metro Manila  

Learning & Development Administrator

TeleTech is seeking a seasoned Learning & Development Administrator to join our Customer Management Services team! 

Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development team prepares our associates for those interactions & coaches them to reach for amazing!


What you'll be doing: 

The L&D Administrator is responsible for tracking rosters, running reports, course management and other administrator-related tasks supporting their assigned program, the organization and over all training process. The L&D Administrator also manages training logistics for their assigned Site.


What you'll bring to us:
   »
Achieve 100% of training completion goals.
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Lgain key business objectives, timeframes, and requirements connected with each training goal and class.
   »
Understand and Improve the key success metrics connected with training goals. 
   »
Deliver excellent customer service and communication.
   »
Escalate training issues as appropriate
What expertise you'll need:
   »
Basic LMS knowledge and practice
   »
Strong knowledge of Teletech's business, core values, and goals
   »
High customer service orientation
   »
Great interpersonal expertise in dealing with a diverse population
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Strong coaching shills
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Strong attention to detail and desire to follow procedures
   »
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or capability to lgain technology quickly
   »
Call center practice
Who We Are:

TeleTech is a pioneer in customer practice, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. 
 We utilize a holistic approach, applying solutions from our four customer practice segments?Consulting, Technology, Care and Growth?to help companies provide an amazing practice to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success.  The Senior Project Manager is a key part of this team, and will impact our global operation as part of a world class team of professionals.


What We Offer:
   »
Competitive income packages, variable incentive bonus plans
   »
100% employer paid HMO coverage for employees
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Life insurance, wellness programs, onsite clinic
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Comprehensive health and wellness program, including employee assistance
   »
Employee recognition programs, professional development, tuition reimbursement
   »
Learning and career growth opportunities via our global footprint
   »
Shuttles, gym discounts 

#LI-IG1

Lead Everyday
wDo the Right Thing w Reach for Amazing wSeek First to Understand wAct as One wLive life Passionately     
Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.

 

about 1 hour ago

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 10/24/2018 / Viewed 37 times
Contact Information
Company: TeleTech


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