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November 18 2018     EnglishEnglish    SpanishSpanish

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Job Opportunity: Live Chat Quality Analyst (QA):

Job description:

Live Chat Quality Analyst (QA)

Not Specified

Full Time


ID Proof: 70

Oct 23, 2018


Job Overview

this function is for an Australian headquartered provider of live chat services.

The Quality Analyst is primarily responsible for reviewing and auditing chat interactions. The analyst will also be responsible for facilitating calibration/group sessions regarding quality program. A Quality Analyst is responsible for identifying areas of service improvements and suggesting changes that improve the overall quality of the customer's practice when interacting with agents. The Quality Analyst is responsible for the overall quality of the customer interactions, making improvement recommendations to the Quality Assurance Manager and monitors the result of stated recommendations.

Key Relationships: The Quality Analyst position requires the capability to work in a constructive, non-biased and collaborative manner by establishing positive work relationships; partnering with the Quality Manager, Company's leadership abilities, Operations, expertise Management, Training and Service Quality team members. This position requires the capability to gain the confidence and trust of others by demonstrating professionalism and skills in an ever changing environment.

Appropriate qualifications: to execute this job prosperously, an individual must be able to execute each essential duty satisfactorily. The candidate must have exceptional reading and analytical skills and attention to details.

expertise of:
Campaign products and/or services being offered and chat applications.
Proficiency with MSOffice Applications; Word and Excel; Power Point. Outlook and applicable campaign programs.

Minimum 2 year's practice in chat monitoring/QA function for an international business, ideally Australian or American

In your application please include a cover letter to explain why you believe you're appropriate for the function and also highlight what are your top 3 hobbies and include a resume.
Skills required:
• English
   - Speaking
   - Writing



Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 10/23/2018 / Viewed 24 times
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