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November 16 2018     EnglishEnglish    SpanishSpanish

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Job Offer: Customer Service Representative | Manulife UP Technohub:Manulife Business Processing Services

Job description:


Are you looking for endlessopportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Listing description
Answer incoming calls through the John Hancock’s toll-free participant phone service. Each service rep is expected to provide high-quality service to 401k participants by responding effectively to questions, issues and problems; provide cohesive instructions to callers and transfer calls to Resource agents for escalated concerns.
• At least 1 year practice in an international BPO / Contact Centre function (Must be at least a 2nd year College undergraduate w/ no backsubjects)
• College graduates with no BPO practice are encouraged to apply
• Flexible and amenable to work at night
• Amenable to work in UP Technohub, Quezon City
If you are ready to unleash your potential it’s time to start your career with Manulife!



Manulife Business Processing Services, UP Technohub, Quezon City, Metro Manila, Philippines


Average Processing Time

9 Days


Call Center/IT-Enabled Services/BPO

Facebook Fan Page

Company Size

2001 - 5000 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Business (e.g. Shirts)


Medical, Miscellaneous allowance, Dental

Spoken Language



Manulife Business Processing Services (MBPS) is a global shared service centre providing administrative, finance, investments, contact centre, information technology, underwriting, actuarial, and marketing services to Manulife and John Hancock companies around the world.
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions.


This is you, unlimited
Are you looking for endlessopportunities to develop and succeed? We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help our customers achieve their dreams and aspirations.
Our Critical Behaviours: Our Culture
We work as one:
  And because we do, we are unified and focused in helping our customers.
We question and innovate: And because we do, we deliver solutions that meet our customers’ changing needs.
We own our future: And because we do, when we make a promise to our customers, we keep it.
Career Directions
As a global company with offices in Canada, the United States and Asia, our size and the variety of products and services we offer creates a wide variety of compensateing career directions.



Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: National Capital Reg Other
Address: National Capital Reg
Company Type Employer
Post Date: 10/21/2018 / Viewed 24 times
Contact Information
Company: Manulife Business Processing Services

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