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February 22 2019     EnglishEnglish    SpanishSpanish

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Job description:


Listing description
function: Customer Service Representative (Voice account for an in-house contact centre) 
|| Get the chance to be part of the Night-Shift team! ||
Job responsibilities:
Provide world class service excellence to clients by offering a consistent telephone banking practiceAttend to inbound and outbound telephone calls in conformity with standard operating procedures
Process online banking transactions which include financial entries and data maintenanceIdentify opportunities to further enhance relationships with our existing clients
At least 1 year practice in an international BPO / call centre function
College graduates with no BPO practice may also applyFluent English and the capability to communicate everyday with clients in English
Amenable working on shifting schedule, holidays, weekends & extended work hoursAmenable to working in BGC, Taguig
candidates should be Filipino citizens or hold significant residence status
What we offer you:
We offer a competitive income package and great benefits including;
HMO Health Insurance from day 1
Life Insurance from day 1Tuition Reimbursement
Retirement PlanStaff Loan
Bereavement Assistance 
So what are you waiting for? Be part of our fast-growing teams of Customer Service agents! Click ‘Apply Now’ to be taken through to our 1 day hiring process.
*The company will assign prosperous candidates to the classes and schedule they best fit in located on the result of their interview. candidates must still be amenable to working on a shifting schedule.




Citi Plaza, 34th Street corner Lane D, BGC, Taguig City, Philippines


Average Processing Time

2 Days Fast


Call Center/IT-Enabled Services/BPO

Company Size

2001 - 5000 Employees

Working Hours

Saturdays/Shift required

Dress Code

Business Attire


Medical, Miscellaneous allowance, Dental, Vision, Retirement Plan

Spoken Language



About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition  explains what we do and Citi leadership abilities Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to gain and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our leadership abilities Standards is a common set of expertise and expected behaviors that illustrate how our employees should work every day to be prosperous and strengthens our capability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made Information technology a priority to foster a culture where the best people want to work, where individuals are promoted located on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Citigroup Business Process Solutions Pte. Ltd. (CBPS)  provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services.


In CBPS, you will be in an environment that turns your potential into excellence. Join us at Citi and you will be part of a high-performing organization that:
    Offers competitive compensation packages 
    Provides industry leading benefits such as medical coverage, life insurance, staff loans, and a retirement plan
    Grows and promotes leaders from within
Apply now at
In conformity with the requirements of the Data Privacy Law of 2012, Information technology is not allowed to receive, store or process any personal data of an individual without the latter giving his or her consent. Be advised that if you should pursue your application for employment with Citi, you would need to submit information that may contain personal data covered under the Data Privacy Law of 2012. If you do not agree to providing any personal information to Citi, please do not proceed any further with this application and refrain from providing any persona information herein.
Should you wish to continue with your application for employment and you are willing to provide any personal data or information relative thereto,  please be advised that by submitting any personal data or information to Citi, you are giving your express consent and agreement  to the processing, profiling and sharing of your personal data and information for the purpose determining if you are qualified for any position in Citibank, N.A. Philippine Branch (Citibank), Citibank N.A. Regional Operating Headquarters (ROHQ), Citigroup Business Process Solutions Pte. Ltd., Philippine Branch (CBPS), Citicorp Financial Services and Insurance Brokerage Philippines, Inc. (CFSI), or any other entity directly or indirectly owned or controlled by Citigroup Inc. in the Philippines (collectively, “Citi”), as well as for the implementation and administration of Citi’s  employment policies and processes.  This consent covers any personal data as well as personal data of family members, references, beneficiaries, authorized signatories or representatives, and other individuals (collectively, “significant Individuals”) whose information you will provide.
In event that you are unable to qualify for employment with Citi, we shall delete from our systems and files the information you have provided as soon as practicable but not to exceed one (1) year from the date we received such information.



Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: National Capital Reg - BGC, Taguig Other
Address: National Capital Reg - BGC, Taguig
Company Type Employer
Post Date: 02/12/2019 / Viewed 36 times
Contact Information
Company: Citigroup Business Process Solutions Pte. Ltd.

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