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February 22 2019     EnglishEnglish    SpanishSpanish

    Job details

Offer: Guest Services Representative (SM MEGAMALL):SM Advantage (Marketing Convergence Inc.)

Job description:


    Receives members and guests and acts as host of the Prestige Lounge
    Attends to requests of members and guests
    Coordinates with Prestige Lounge partners on service requirements of guests
    Monitors and processes requests for consumables
    Responsible for maintenance and cleanliness of lounge and backroom areas
    supervise day-to-day operations of the Prestige Lounge
    Implements Customer Relation Programs and events
    Prepares and submits daily, weekly and monthly operations reports
    Handles registration of members and guests at the Prestige Lounge
    Accountable to initial disciplinary dealings with Prestige members and guests
    Receives customer complaints, pacify and listens to guests, and escalate problems to higher authorities/management Requirements
    Candidate must possess at least a Bachelor's/College Degree , Hospitality/Tourism/Hotel Management or equivalent.
    Proficient in written and spoken English and Filipino
    Work practice in a Hotel, Fine Dining or Sports Club is an advantage
    Willing to work flexible hours
    Fresh graduates are encouraged to apply
    Full-Time position(s) available.



One E-com Center, Harbor Drive, Pasay City, Metro Manila, Philippines


Average Processing Time

More Than 2 Weeks



Telephone No.


Facebook Fan Page

Company Size

201 - 500 Employees

Working Hours

Compressed Work Schedule, Mondays-Fridays

Dress Code

Company Uniform


Dental, Annual bonus, Medical, Loans

Spoken Language



Marketing Convergence, Inc. (MCI), started its operation in March 2003 and is an affiliate company of the SM Retail Group. In response to the increasingly competitive retailing industry and the emergence of a better informed and more demanding Filipino consumer, SM launched its very own customer loyalty program - SM Advantage. Targeted towards the millions of shoppers who visit SM regularly, the program enables its members to gain points every time they shop in The SM Store, SM Supermarket, SM Hypermarket and other SM retail stores. Currently, SM Advantage has close to 6 million members enjoying compensates, freebies and privileges from different partners nationwide. Aside from the ever-expanding SM Advantage Loyalty Program, the company also operates the loyalty programs of SM-related companies such as Toy Kingdom’s TK Amazing Card, Ace Hardware’s Ace compensates and Watsons Loyalty Card.
Composed of young men and women from a wide variety of industry backgrounds, MCI combines the latest technology with keen marketing and business sense to achieve its goals. Its corporate values of leadership abilities, passion for excellence, result orientation, teamwork, pride and entrepreneurship can only help to ensure the company’s long-term vicapability and commercial success. Over the years, MCI’s list of products and services has grown to include web development, trade portal management, SM Gift Card, My SMAC Mobile App.



Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Pasig City (National Capital Reg) - Ortigas Other
Address: Pasig City (National Capital Reg) - Ortigas
Company Type Employer
Post Date: 02/12/2019 / Viewed 37 times
Contact Information
Company: SM Advantage (Marketing Convergence Inc.)

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