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November 13 2018     EnglishEnglish    SpanishSpanish

    Job details

Job Opportunity: HR Country Manager:Qualfon Philippines, Inc.

Job description:


The Regional Director of Human Development will lead, direct, supervise, and manage the Human Development practice for all Philippines call center locations. this function leads the consultation of people-related business decisions for the region, working closely with the business and operational leaders in order to drive business results, engage, and retain the organization’s talent. The Regional Director of HD will set the strategy for the Human Development team and function, and work to execute on that strategy.  As a key business partner, the Regional Director will work effectively to confront and resolve divergent perspectives, and to facilitate resolution and mediation discussions. this function will co-own the success of each Philippines site with the site leadership abilities, and regional operational vice presidents.  The Regional Director acts as a SME on all Human Development functions, and demonstrates strong skills in local labor regulations and best practices related to managing 10,000+ employees in the region. This Regional Director provides overall leadership abilities, demonstrates the Company’s values, models and maintains utmost confidentiality, drives for continual improvement and accountcapability, supports a high-performance culture, and maintains current Human Development and industry expertise.

Key Job responsibilities:
    Directs, supervises, and manages Human Development staff and team in the Philippines. Monitors performance in self and team, coaching and mentoring team members to high effectiveness.
     Partners with site recruiting efforts; supports Talent Acquisition partners as applicable and appropriate.
    supervises that employees are inducted into the organization effectively. Ensures that retention and attendance related processes are being fully utilized to meet business needs.
    supervises investigations to ensure proper approaches, and the maintenance of confidentiality, while resolving potential issues for the sites.
    Reviews and approves involuntary separations to ensure consistency and compliance to policy and legal requirements.
    supervises the employee relations activities and works with HD site leaders to coach site management in all areas of associate relations. 
    Leads the implementation of global and local HD tools and programs for consistency and efficiencies.  Leads change in the sites and manages change effectively on team and with business partners.
    Works with upline and site HD leaders to train and develop site HD teams.
    Ensures compliance with company processes and programs, governing laws and regulations, and applicable unions, works councils and CBA requirements to maintain progressive and positive relationships; complies with all regulatory agencies as needed. 
    Assesses HD practice and business processes, surfacing recommended changes, enhancements, and improvements.
    Presents to senior leadership abilities on key developments, initiatives, and strategies.  Creates presentation decks, delivers, and follows-up from key meetings and summits.
    Coaches and helps to develop all site management and leadership abilities in region. Delivers tough feedback, without creating resentment. Manages complex people issues with sophistication. Key Requirements:
    10 – 12 years of practice working in Human Resources as a discipline.
    8 – 10 years of progressive practice as a Human Resources Manager and Director.
    5 -7 years of practice as a Human Resources leader in the BPO industry.
    Proven, demonstrated strong problem-solving and conflict-resolution skills. 
    Demonstrated business savvy and acumen with capability to develop and maintain long-term success as a business partner with site-level and senior-level management and site HD teams in a fast paced, customer focused environment.
    Proven demonstrated practice in balancing people-facing concerns with the business imperatives, while making sound recommendations and exercising good judgment. 
    Proven capability to develop and to execute strategic action plans. 
    Proven capability to develop strong business relationships and navigate complex political environments and work in matrixed environment. 
    Proven capability to influence others at all levels of the organization.
     Demonstrated capability to adapt practices and techniques to changing priorities and issues and provide proactive, effective change management and leadership abilities.
    Excellent interpersonal and collaborative skills including strong verbal and written communications skills, presentation skills, facilitation skills, and influence and negotiation skills.
    Advanced computer skills with demonstrated capability to use a variety of programs including Word, Excel, Access, PowerPoint, and Outlook with the capability to assimilate, present, and analyze data as needed.
    capability to travel, domestically and internationally by various modes of transportation for periods of time as needed to support the business.


Nearby Transportations

    Our office is near LRT 1 - UN Station. You may ride a tricycle infront of Manila Medical and drop off at Robinsons Otis.


4/F Robinsons Otis, 1536 Paz M Guanzon St., 831 Zone 90, Paco, Manila


Average Processing Time

6 Days Fast


Call Center/IT-Enabled Services/BPO


Telephone No.

(02) 256-8130

Facebook Fan Page

Company Size

More than 5000 Employees

Working Hours

Graveyard and Shifting Schedules

Dress Code

Business (e.g. Shirts)


Medical, Miscellaneous allowance, Education support, Dental, Parking

Spoken Language



Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of customer lifecycle services including sales, customer care, technical support, and retention programs, and we are practiced at operating large client programs across multiple geographies. Qualfon also supports a variety of communication channels including voice, chat, email, IVR, social media and blogs.
What Differentiates Qualfon?
More Value: Industry-Leading Employee Retention
Qualfon’s employee retention is two times the industry average, which provides our clients more value with better quality at a lower price. The secret to our highly tenured and engaged workforce is simple. It’s about people. We focus on what matters to our people, and that is their work life, plus their family, friends, community, spirituality, and health. We invest in the well-being of our people, and in return, they take better care of customers, clients, and our communities. With our mission to “Be the Best BPO and Make People’s Lives Better,” Qualfon is consistently a top-ranking provider for clients and has helped many companies win coveted customer service awards.
A Strategic Global Footprint Backed by Highly practiced leadership abilities
Qualfon has a strong track record of customer service and back-office processing growth with practiced BPO leadership abilities. Since our founding in 1996, we have been helping clients reduce costs and gain a competitive advantage, and today, we are 11,000 employees serving a growing number of U.S. companies and international brands. Qualfon operates a strategic global footprint of service delivery locations that provides onshore, near-shore, and off-shore  solutions including both provincial and metropolitan outsourcing destinations. We offer a variety of services  from our facilities in the Philippines, Guyana, Mexico,  the United States, and China, and we are currently expanding into other key geographies.
A Financially reliable Company Poised for Growth
Qualfon is a financially strong, privately held, and debt-free company that is growing at a 38% CAGR. Our client-facing activities are managed in the United States, while Qualfon’s operations, finance, information technology, and other administrative functions are spread all over our global locations. This corporate structure provides Qualfon a competitive cost advantage. We invest heavily into world-class Information technology infrastructure, high-end facilities, and programs for our people. We create superior work environments for our employees and reliable networks to serve our clients and their customers. In addition, we proactively invest in contact centers and facilities for the future, which positions us for high growth and rapid client expansion.



Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Be the Best BPO. Make People’s Lives Better.” This begins with our people. Our employee attrition rate is half the industry average because we care about our people—at work and beyond. Qualfon offers programs that promote personal development and offer direct support for people and their families.

We are also making the lives of our customers better by having highly tenured and highly engaged people take better care of customers, which has led to our clients winning coveted customer service awards. Qualfon makes clients’ lives better by achieving top-ranking performance at a lower cost because of our lower attrition and strategic location advantage. Finally, we are also deeply committed to making our communities better. Approximately 1% of Qualfon’s revenue goes to supporting our people, their families, and communities. In 2012, our employees volunteered 9,000 hours of their time to Qualfon’s caring programs and projects that benefit communities in need.
Our Values: Qualfon STRIDES
At Qualfon, we encourage STRIDES in everything we do. STRIDES represents Qualfon’s seven company values:
Qualfon Values Strides Shield
We live by this system of shared values and use Information technology as a framework for decision making at all levels.



Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: National Capital Reg - Manila Other
Address: National Capital Reg - Manila
Company Type Employer
Post Date: 10/17/2018 / Viewed 25 times
Contact Information
Company: Qualfon Philippines, Inc.

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