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Offer: Technical Support Representative:

Job description:

Technical Support Representative

BCS Technology International Pty Ltd

Keywords / expertise : Technical Support, Service Desk, Information technology helpdesk, Information technology service desk, Technical helpdesk

1 - 4 years

Published: 2018-07-05

  
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Nationality
Philippines Industry


• Function
function




Posted On
5th Jul 2018
Job Description
tasks:

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

• Attention to detail, proficient in documentation.

• Listen, comprehend and communicate well with clients and team members

• Follow standard processes and procedures;

• Identify and escalate priority issues per Client specifications;

• Redirect problems to appropriate resource;

• Accurately process and record call transactions using a computer and designated tracking software;

• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

• Organize ideas and communicate oral messages appropriate to listeners and situations;

• Follow up and make scheduled call backs to customers where necessary;

• Stay current with system information, changes and updates

• Highly self-motivated and capable of independent work when required.

• Well-organized with the capability to multi-task and work with minimal supervision.

• Prioritize and organize customer ticket workload.

• Must represent the company in a professional manner at all times.

Skill and expertise Appropriate qualifications:

• Proper phone etiquette;

• capability to speak and write clearly and accurately;

• Demonstrated proficiency in typing and grammar;

• expertise of significant software computer applications and equipment;

• expertise of customer service principles and practices;

• Effective listening expertise;

• availability to co-operate with others and work to the greater good;

• Multi-tasking capabilities;

• Minimum 12 hours of weekend working availcapability on a Saturday or Sunday

Key Skill(s)

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About Company

https://www.bcstechnology.com.au/
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Job Category: Other [ View All Other Jobs ]
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Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 07/13/2018 / Viewed 10 times
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