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Job Offer: Senior Systems Engineer (Cebu City):

Job description:

Senior Systems Engineer (Cebu City)

Tech Mahindra Americas Inc

Keywords / expertise : System Engineer, Network Engineer, Tnical Support, m Administrator

4 - 8 years

Published: 2018-07-04


Philippines Industry

• Function

Bachelors/ Degree Posted On
4th Jul 2018
Job Description
Basic Function

The Senior System Engineer (SSE) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure.  

The Senior Systems Engineer also assumes the positon of team lead function and supervises the L1 technical support team. 

The Senior Systems Engineer communicates broadly in both oral and written form with internal and external clients, subcontractors and other external parties that are involved with the provision of Information technology products and services.

tasks and Responsibilities

    Provide support for the configuration and installation of servers, network equipment desktop PCs and related peripherals for various project and operational needs. 
    Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in conformity with standards and project/operational requirements. 
    Manages all system back-up and restore protocol. 
    Plans and supports network and computing infrastructure. 
    Perform troubleshooting analysis of servers, workstations and connected systems. 
    Documents network problems and resolution for future reference. 
    Monitors system performance and implements performance tuning. 
    Manage user accounts, permissions, email, anti-virus, anti-spam. 
    supervise software and network security. 
    Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. 
    Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. 
    Maintain operational, configuration, or other procedures. 
    Perform continuing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. 
    Maintain data center environmental and monitoring equipment. 
    Leads and supervise the L1 technical support team 


    At least 4 year(s) of working practice in the related field is required for this position.
    Bachelor (4-year) degree, with a technical major, such as engineering or computer science 
    Cisco Certified or Systems Administration/System Engineer certification in Unix and Microsoft 
    Two to three years practice on system/network administration 
    Minimum of two years practice in Technical Support Field preferably on a contact center environment 
    College graduate, preferably with a degree in Engineering, Electronic Communication Engineering or related courses 
    Adept interpersonal communication and possesses excellent command of spoken and written English 
    Demonstrates strong analytical, problem-solving expertise and decision-making expertise 
    Must have depth expertise in in Network, System Administration, Desktop and Applications support and troubleshooting 
    Possesses a high level of interpersonal and customer service orientation/expertise 
    Cisco Certified (CCNA/CCNP) or MicrosoftUnix certification is a plus 
    Familiarity with or practice in CISCO call manager is a plus 

Key Skill(s)

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About Company

Tech Mahindra has expanded its Information technology portfolio by acquiring the leading global business and information technology services company. The solutions portfolio includes Consulting, Application Development and Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BPO.

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