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Technical Support Information technology Operations:Convergys Philippines

Job description:

Technical Support Information technology Operations

Convergys Philippines - Makati City, Metro Manila
Full time

listing title:Technical Support Information technology Operations
Job DescriptionThe Tech Spt Information technology Ops works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate expertise for hardware and software troubleshooting. Essential Functions/Core Responsibilities

? Coordinate as smart hands with different portfolio and engineering workgroups
? Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
? Perform hardware and software upgrades to peripheral equipment
? Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
? Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
? Perform site maintenance and safety checks of assigned equipment
? Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
? Perform backup for the onsite servers and technologies Candidate Profile

? Bachelor's Degree in related field from a four-year college or university with one to three years of significant practice preferred

? Effective communication expertise, both written and verbal
? capability to multi-task and meet timelines on deliverable
? Detail-oriented
? Proficient in Microsoft Office Career Framework function

Has developed expertise and expertise through formal training or considerable work practice. Entry level often for those with work practice in the skill area. Works within established procedures with a moderate degree of supervision. Identifies the problem and all significant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions. Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, and expertise required of personnel working within this job title.
Job location:PHL Pasay City - MOA
Language Requirements:
Time Type:Full time2018-08-02-07:00

about 14 hours ago

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 07/12/2018 / Viewed 19 times
Contact Information
Company: Convergys Philippines


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