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December 10 2018     EnglishEnglish    SpanishSpanish

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Customer Care Virtual adjunct for Shopify / Dropshipping Business - Support Agents Needed!:

Job description:

Customer Care Virtual adjunct for Shopify / Dropshipping Business - Support Agents Needed!

VedoMedia

Any

$3-$6

ID Proof: 50

Nov 19, 2018

 

Job Overview

We are an eCommerce business that sells unique products to customers worldwide.

tasks & Job responsibilities:
1. Respond to customer email inquiries, such as complaints, order cancellation and shipping status.
2. Respond comments on social media sites - Facebook Fan pages
3. Research & Post new content everyday on social media sites, and email customers to promote products.
4. Respond to Website live chat
5. Handle products orders, fulfillment and tracking numbers.
6 Handle stripe, credit card, and paypal disputes. Must have practice handling these!

QUALIFICATIONS & COMPETENCIES:
To meet the minimum qualifications for this position, an individual must have the following required expertise and abilities:

1. Must have former call center, customer service or help desk practice; providing email support
2. We prioritize good working attitude the most
3. Strong customer service focus
4. Strong verbal and written expertise in English
5. capability to recognize situations that require escalations
6. capability to deal with disgruntled or dissatisfied customers professionally
7. capability to follow strict policy guidelines
8. capability to multi-task in a fast-paced and changing environment

To apply, we ask that you go directly to our website at http://vedomedia.com/apply

We will not respond to any messages directly to us as we require all candidates to go through our application process at that link above. Do note: That the application is very detailed and there will be an assessment at the end. Please have at least an hour ready to give before starting with the application process and take Information technology very seriously as we will be going through and reading every single application. Thank you and good luck!

 

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 11/19/2018 / Viewed 23 times
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