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Offer: Offer: Reservation Agent (Hotel Company) – Quezon City:Dempsey Resource Management Inc.Job description:Reservation Agent (Hotel Company) – Quezon City» Full-time» Quezon City » • » Posted on September 8, 2022 » • » Apply job Description: Listing description KEY Job Job responsibilities: Operations • Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilisation of and adherence to the Quality guidelines as required by Clients. • Ensure all guests are aware of operational policies - credit card, cancellations, car parking and check in/check out times, etc. • Vigilant yield management – sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry. • Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities. • Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets. • Sell all rooms at a rate that maximises owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc. • Monitor all parked reservations in RMS for assigned property - shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary. • Track sales promotions/advertising as required & advised. • Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required. • Send everyday / weekly report to your manager of all statistical information as required in the policies and procedures. • Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications. • Carry out any additional tasks as required by the Floor Manager, Revenue Manager or Chief Commercial agent. • Enter confirmed reservations into RMS, ensuring all Guest Information & Data Fields are accurate. Requirements: QUALIFICATION REQUIREMENTS Work practice : » Hotel Reservations or Central Reservation practice Required. » Customer Service » Sales or Hospitality practice preferred. Specific Technical Special Skills: » Good skillsable of Computer applications. » Proficiency with MS Office applications (i.e. MS Word, Excel) and other hotel Property Management Systems. » RMS Cloud practice is beneficial but not essential. Other Capabilities: » Excellent oral and written communication skills » Adaptive to changing work schedules and working hours. Customer orientation. » Problem-Solving, Decision-Making, and Analytical skills. Efficient Multitasking capcapability. salary: ?20000 - ?30000 Address: Quezon City Application Process:Apply at Bossjob!Apply at Bossjob.ph today! » Disclaimer » Our Guarantee » Avoiding Job Scams » Hiring Organization Dempsey Resource Management Inc. Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company.We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization.The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency.We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects. Our Goal We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, significant and long-term employment. Our Desires To provide companies (CLIENT) quality service and assistance to ease their direct hiring process by way of sourcing, profiling, prequalifying and endorsing candidates in the most prompt and efficient manner; To provide opportunities to professionals (APPLICANT) in their quest to find the right job that will hone their natural talent, enhance their acquired skills, and maximize their potential to become an efficient, productive and prosperous employee; To promote and nurture our staff and personnel (EMPLOYEE) to strive for excellence in providing executive search and placement services; To create an ideal office-work environment (OFFICE) that will make our people inspired in their assigned tasks, and to encourage competitive cooperation among them, and compensate productivity; To sustain our operation (STOCKHOLDERS) and the above pillars of good service by way of decent return on investments, providing incentivesand satisfaction to all our stakeholders Join us By applying through email, the candidates' resume will automatically be put on our active file. Once we determine that your qualification and/or practice matches that of the Clients' requirements, we shall endorse you to the Client for their own screening and short-listing. The general information about the Client and other significant matters will be discussed with your once our Client inform us to schedule you for your interviews and evaluation process. Once endorsed, our Candidate will have better opportunity of getting hired. 4th Floor (Unit 405): 4564912 / 4566431 5th Floor (Unit 504): 3523115 / 4565916 Skills:
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