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Job Offer: Offer: Team Lead – Operations:Wipro Philippines Inc.Job description:Team Lead – Operations» Full-time» Cebu City » • » Posted on September 7, 2022 » • » Apply job Description: This is a one straight flight to success! Come join us and be part of our biggest AIRLINE ACCOUNT. Requirements: Job Job responsibilities: » Responsible for managing team of associates » Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer's needs » Motivating associates through effective management, career development and implementation of reporting mechanisms » Liaison with other areas of the company affecting technical support. » One on One Relationship management » Analysis of reports including process dashboards and team performance reports. » Initiate appropriate action plans and trainings » Manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift. » Mentor and assist new hires » Handle customer complaints and provide resolution for escalated calls » Keep oneself and ensures one's team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems » Ensure that all company information which includes customer information are kept confidential and secured ?Awesome to Have: » Should have patience and not be overawed by difficult situations » Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction » Good working skills of computer i.e., MS-Office, Operating Systems, internet services & Online tools » Excellent verbal & written communication & presentation skills » Good Interpersonal & people management skills with good problem solving approach. » Expert skills of service procedures » Good analytical skills for MIS, number crunching & reporting to internal & external customers » capcapability to exercise managerial judgment and perform as a mentor » Demonstrated Customer Service skills » Situation handling skills » leadership abilities abilities skills Appropriate Appropriate qualifications: » Graduate of any 4-year degree course/program » Undergraduate – (completed 2 years in college) » With at least 2 years practice as Team Leader handling 15 to 20 associates in the same industry » Amenable to work on site Perks and advantages: » 20% Night Differential » HMO on first day » 20 Paid Time Offs » Life Insurance » CAREER GROWTH salary: - Address: GAGFA Bldg. Panagdait Mabolo, Cebu City Application Process:Apply at Bossjob!Apply at Bossjob.ph today! » Disclaimer » Our Guarantee » Avoiding Job Scams » Hiring Organization Wipro Philippines Inc. Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them prosperous. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustaincapcapability and good corporate citizenship,we have over 180,000 dedicated employeesserving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future. The Spirit of Wipro is the core of Wipro. These are our Values.It is about who we are. Information technology isour character. Information technology is reflected consistently in all our behavior.The Spirit is deeply rooted in the unchanging essence of Wipro. But Information technology also embraces what we must aspire to be.It is the indivisible synthesis of the four values. The Spirit is a beacon. Information technology is what gives us direction and a clear sense of purpose. Information technology energizes us and is the touchstone for all that we do. We succeed when we make our clients prosperous. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always. We treat every human being with respect. We nurture an open environment where people are encouraged to learn, share and grow. We embrace diversity of thought, of cultures, and of people. We will be global in our thinking and our actions. We are responsible citizens of the world.We are energized by the deep connectedness between people, ideas, communities and the environment. Integrity is our core and is the basis of everything.It is about following the law, but it's more. Information technology is about delivering on our commitments. Information technology is about honesty and fairness in action. Information technology is about being ethical beyond any doubt, in the toughest of circumstances. Skills:
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