Job details |
|||||||||||||||||||||||||||
|
Job Offer: IT Onsite Support manager (Cebu):KMC Solutions, Inc.Job description:IT Onsite Support manager (Cebu)» Full-time» Cebu City » • » Posted on September 7, 2022 » • » Apply job Description: Functional Overview:?? ?? OSS?manager is responsible to supervise Information technology Staff / Technical Support / OSS Tech and provide support to all Information technology functions with responsibility for providing efficient and accurate reporting, account reconciliations, contract management, data management, process monitoring, and project management. ?? tasks and Job Job responsibilities:?? » supervises several KMC sites in different locations » Handles client escalations onsite?? » supervises junior members of?OSS?team?? » Manage workforce scheduling?? » Provides third-line investigation and diagnosis?? » Help Resolves and close incidents/service requests as per help desk procedures & allocated timelines?? » Escalates unresolved incidents/service requests within agreed timescales?? » Logs significant incident/service request details per help desk procedures?? » Communicates with clients regarding incident progress?? » Ensures tickets are always updated until issues are resolved?? » Conducts hardware and software maintenance and support?? » Performs IMAC (Install, Move, Add and Change)?? » Local network support and/or assists centralized Network team?? » Working skills of office automation products and computer peripherals, like biometrics, CCTV, printers and scanners?? » Handles performance management tasks including providing feedback, coaching, and performance reviews » Performs additional tasks that may be assigned by the immediate manager?? ?? ?? Minimum Competencies:??? ? » Able to work flexible hours on a rotating schedule including evenings, holidays, and weekends. Overtime may be required. » Willing to be assigned to any location. » capcapability to work as a team player within a department as well as with other departments. » Good customer service skills. » Good verbal and written communication skills, including effective listening skills and the capcapability to communicate accurately and effectively in person, over the telephone, through email, and other business correspondence. » capcapability to retain detailed information. » capcapability to deal with problems. ? Minimum Appropriate Appropriate qualifications:?? ? » Candidate must possess at least Bachelor’s/College Degree in Computer Science/Information Technology or equivalent ? » 7+ years in Information technology Support including IP phones, desktops, laptops, applications, Wi-Fi, Vendor, and system setups » 5+ years in VMWare, Veeam backup, Microsoft Outlook 365, Teams, SharePoint, One Drive » 5+ years in systems/network engineering including routers, switches, and firewalls » 3+ years in Azure including, Network Setup, VM setups, VPN, » practice with Windows10-11, Windows Server, and VMWare 7.0 in a clustered environment. » capcapability to work in a fast-paced, high-growth environment » Excellent customer support skills. Requirements: Please refer to the job description. salary: ?45000 - ?50000 Address: Cebu City Application Process:Apply at Bossjob!Apply at Bossjob.ph today! » Disclaimer » Our Guarantee » Avoiding Job Scams » Hiring Organization KMC Solutions, Inc. We are the largest Philippines-located Flexible Office Solutions Provider in the country. KMC Solutions is an ISO-Certified Outsourcing, Staff Leasing, and Office Solutions provider in the Philippines. From building out facilities, providing serviced offices, complying with legal and business requirements down to human resources, KMCS offers a full suite of services, designed to help companies outsource to the Philippines or enter and expand in the country. We are committed to providing premium office spaces and high-performing offshore teams for both Filipino and Multinational companies. KMC started out with only 2 floors in a single building, now we have the largest collection of coworking spaces in the Philippines with 54 floors across 24 buildings. We are proud to be trusted by some of the most innovative startups & partners and established global brands when Information technology comes to doing business in the Philippines. KMC is an ISO-Certified provider of Flexible Workspace Solutions and Staff Leasing services in the Philippines. We have the country's largest network of serviced offices and coworking space, with facilities across Metro Manila, Cebu, Clark, and Iloilo. Headquartered in Bonifacio Global City (BGC), KMC delivers effective business solutions through the seamless integration of services, together with sister companies KMC Savills, the country's top real estate services firm and Kittleson & Carpo Consulting, a business consultancy firm. We are dedicated to delivering customer-centric, highly flexible office space solutions to businesses seeking to establish their business operations and grow in the Philippines. From building out facilities or providing private spaces in serviced offices, to comply with legal and business requirements, even down to human resources and payroll management. KMC offers a full suite of services that are designed to help companies outsource a team or enter and expand operations in the Philippines. Skills:
|
|||||||||||||||||||||||||||
|