Job details |
|||||||||||||||||||||||||
|
Job Opportunity: Offer: CLIENT SUCCESS ARCHITECT:Job description:CLIENT SUCCESS ARCHITECT» Fulltime» » • » Posted on August 23, 2022 » • » Apply job Description: FUNCTIONAL OVERVIEW Focus on maintaining exceptional relationships with USA clients. Strive to improve the company’sservices in order to provide bestinclass customer practice possible. Aim to consistently meet or exceed the established service level agreements (SLA) with all USA located clients. The function acts as an overall liaison between the client, KMC’s USA management team, and all components of KMC Philippine Operations to ensure excellent service delivery. As an imperative, the function must drive prosperous operational build out and expansion and resolve issues and concerns by providing sound resolutions through a structured or datadriven approach, while still observing flexibility. The function maintains an effective level of business literacy and professional intuition to anticipate and address client needs. PRIMARY functionS AND RESPONSIBILITIES To build rapport and develop a strategic relationship with client stakeholders in the USA as well as the Philippines, and grasp fully the business of the clients, and anticipate the needs to provide bestinclass customer practice. (BusinessSavvy) • To be an effective negotiator and understand the financial capacity of the clients and KMC’s business operations while providing the expected service delivery. (FinanciallySavvy) • To lgain the business model ofthe clients and provide valueadd recommendations forthe retention, growth and expansion of the clients’ business. (Business Intuition) • To maintain high level of morale and confidence in carrying out the business needs of the various clients by being an effective liaison and provide efficient resolution given the reasonable timelines. (Project Management) • To assume responsibility to ensure that all aspects of the client’s operations are properly supported by any and all KMC departments. • To continually explore areas of possible expansion of the client relationship via relationships with client management and advise the USA sales team of the possible opportunities to expand the relationship. ACCOUNT MANAGEMENT • Support the USA sales team to help manage, develop and grow a portfolio of Staffleasing and Managed Services Clients • Carefully and continuously track monthly revenue by account and report same real time to (US Ops Management) • Analyze Client performance and provide reports. Ensure Quarterly Business Reviews are undertaken identifying Client concerns as early as possible • Ensure that high occupancy rate is achieved as soon as possible within Client rooms • Ensure KMC receives regular Customer feedback and providing constructive feedback to US Ops Management with proactive solutions/suggestionsto ensure continuousimprovementsin workflow processes • Attend weekly calls / meetings) with USA Sales Team and Clients and provide minutes copying US Ops Management • Undertake initiatives to enhance Account Management performance and customersatisfaction (and in turn Client retention) • Work with the People and Culture Department in managing initiatives to enhance employee satisfaction (and in turn Employee retention) • Closely monitor expiring contracts and notify US Ops Management 90 days in advance of expiration • Participate with client teams in onboarding functions and initial program set up • Participate with and/or support US Client visits • Carefully and continuously track head count versus occupancy rates and report same real time to US Ops Management • Ensure delivery of Client requirements through internal and external support • Daytoday Client relationship management • Leading project management activities and ensuring necessary actions are undertaken in establishing initial and continuing operations • Completing administrative work as required SERVICE DELIVERY • Acting Philippine point of contact in conjunction with USA sales team for client concerns regarding service delivery, contractual obligations, sales and marketing concerns, etc. • Ensures that all businessrelated service level agreements (SLAs) are met within the specified timelines. • Ensures all escalations are resolved to the benefit of the business. KPIs: (Scores are located upon a scale of 110 with 10 being exceptional) • USA Sales Management review scores • Customer Satisfaction survey scores • Net Promoter Score (clients willing to recommend KMC) • Client retention rates (end of current contract renewals) • Support USA sales team in upselling additional services to client (revenue growth) KMC CareersIf you’re a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!We offer attractive salaries and benefits plus you get to work in some of the Philippines’ best flexible workspaces. Our employees also get to enjoy exclusive discounts, compensates and freebies, and invites to our monthly events. We are always recruiting for functions in Information technology & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance functions. KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. Work with Us. Grow with Us.KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.Our CultureAt KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party HarderAt KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.We also know when hard work deserves to be recognized so we compensate our employees with monthly parties, free trips and much much more! Requirements: Please refer to the job description. salary: Negotiable Address: Application Process:Apply at Bossjob.ph today!» Disclaimer » Our Guarantee » Avoiding Job Scams » Hiring Organization We are the largest Philippines-located Flexible Office Solutions Provider in the country. KMC Solutions is an ISO-Certified Outsourcing, Staff Leasing, and Office Solutions provider in the Philippines. From building out facilities, providing serviced offices, complying with legal and business requirements down to human resources, KMCS offers a full suite of services, designed to help companies outsource to the Philippines or enter and expand in the country. We are committed to providing premium office spaces and high-performing offshore teams for both Filipino and Multinational companies. KMC started out with only 2 floors in a single building, now we have the largest collection of coworking spaces in the Philippines with 54 floors across 24 buildings. We are proud to be trusted by some of the most innovative startups & partners and established global brands when Information technology comes to doing business in the Philippines. KMC is an ISO-Certified provider of Flexible Workspace Solutions and Staff Leasing services in the Philippines. We have the country's largest network of serviced offices and coworking space, with facilities across Metro Manila, Cebu, Clark, and Iloilo. Headquartered in Bonifacio Global City (BGC), KMC delivers effective business solutions through the seamless integration of services, together with sister companies KMC Savills, the country's top real estate services firm and Kittleson & Carpo Consulting, a business consultancy firm. We are dedicated to delivering customer-centric, highly flexible office space solutions to businesses seeking to establish their business operations and grow in the Philippines. From building out facilities or providing private spaces in serviced offices, to comply with legal and business requirements, even down to human resources and payroll management. KMC offers a full suite of services that are designed to help companies outsource a team or enter and expand operations in the Philippines. Skills:
|
|||||||||||||||||||||||||
|