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June 18 2018     EnglishEnglish    SpanishSpanish

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Job Opportunity: Customer Relations Department Head (E-Commerce):

Job description:

Customer Relations Department Head (E-Commerce)

Not Specified

Full Time

$650 to $800 per month - Depends on practice

ID Proof: 70

Jun 13, 2018

 

Job Overview

Job Brief
Our client has an immediate opening for a Customer Relationship Specialist function who will perform reactive internal and external support tasks.. This position will join a team of remote Filipino employees who perform various tasks within the e-commerce business. This position will report to and work directly with the President and be welcomed as the newest member of an ever-growing team! The ideal candidate will have superior customer service expertise and be able to resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Phone support and working some Eastern time zone hours are required for this position.

About you
Are you genuinely excited to help customers• Are you patient, empathetic and easily able to put yourself into customers' shoes to advocate for them when necessary• Are you a stickler for process and creating training materials and SOPs• Are you willing to go the extra mile to support your manager and team members• If so, this could be the right fit for you!

TO APPLY:
1. Read the responsibilities, tasks, and requirements for the function.
2. Answer the profiling form on this link
https://forms.zohopublic.com/agsayo/form/CandidateProfile/formperma/UQWKky4 97DCzyvHhoKF8WhvP-MoE4w_JXY0Q3FG3ovE

Responsibilities and tasks
Support both customers and vendors by providing accurate, valid, and complete information via email and phone
Monitor all online listings for customer reviews and questions. Respond with thoughtful replies and individualized attention tailored to the situation
Monitor BSR of all products in the online catalog
Monitor feedbacks, questions, and reviews
Monitor special online deals
Proactively build an SOP expertise database of training materials and new procedures. Ensure proper organization.
Connect with unhappy customers and to resolve their concerns by issuing refunds, product exchanges, and/or providing product support.
Compile client data in Excel to share with manager
Support all other team members in everyday activities and various projects as needed

Requirements and practice
Amazon Seller Central practice is required - 1-year minimum
BPO practice with a western company - 1-year minimum
Customer service practice is required - 2 years
Proven people management practice - 1-year minimum
English fluency both in verbal and written communication
practice with xsellco, Basecamp, and Zapier are highly preferred, but not required
Advanced capabilities working in Excel
Proven capability to efficiently and effectively create standardized SOPs
Strong attention to detail/capability to follow instructions/thoroughness
Have a positive ?can-do? attitude
A team player who is trustworthy and respectful of others
High-speed internet

Schedule
Full-time; 40 hours per week
Monday - Friday
Schedule will be on Eastern Time Zone but may be modified to flex hours with a minimum of 4-hour overlap between 9 AM - 5 PM EST.

income
$650 to $800 per month - Depends on practice
Payment will be submitted bi-monthly

Benefits
Work in the house
12 paid vacation and/or sick days annually
Paid national holidays (Client declared days)
13-month Bonus (pro-rated)
Monthly KPI performance bonuses and other incentives
Advancement and growth opportunities
income Appraisals
Additional benefits will be discussed after 90 days of employment
expertise required:
• Office & Admin (Virtual adjunct)
   - Project Coordinator
• English
   - Speaking
   - Writing
• Customer Service & Admin Support
   - Customer Support
   - Email Support
   - Phone Support
• Project Management
   - Other Project Management

 

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 06/15/2018 / Viewed 9 times
Contact Information
Company:


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