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Offer: Offer: Senior Customer Service Associate | Cainta:TeleTech PhilippinesJob description:Senior Customer Service Associate | Cainta» Full-time» Cainta » • » Posted on March 17, 2022 » • »Save Job favorite_border Description: At TTEC, we're all about the Human practice. Elevated. As site-located and temporary working in the house Senior Customer Service Representative at Cainta you'll be a part of creating and delivering amazing technical practices while you also #practiceTTEC, an award-winning employment practice and company culture. What You'll be Doing Do you have a passion for technology and helping others? In this function, you'll work to resolve technical requests or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer practice being just average or an exceptional one. During a Typical Day, You'll » Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat » Respond to inquiries with active listening - identifying additional needs and supporting any upgrades in products and services » Open and maintain customer accounts and information » Resolve technical issues with patience and expertise » Positively participate in company events, team activities, and continuous learning What You Bring to the function » Completed 2 years in college » Must have at least 2 years of call center practice » Exceptional English verbal and written communication skills » Handy with MS Windows and other computer applications » Customer service practice or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude » capcapability to thrive in a dynamic environment What You Can Expect »Candidates will work onsite for the first 3 months and move to temporary work at home after » Competitive pay and performance base incentives » expertiseable, encouraging, supporting and present leadership abilities abilities » Diverse and community minded organization » Career-growth and lots of learning opportunities for aspiring minds » And yes…all the competitive performance bonus opportunities and benefits you’d expect and maybe a few that would pleasantly surprise you like: o Company-sponsored HMO with Health & Wellness programs for you and your family o Educational assistance through tuition reimbursement o An accessible office location at the2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension, Cainta, Rizal A Bit More About Your function We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You’ll report to the account Team Leader. You'll contribute to the success of the customer practice as well as the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer practices powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer practices start with you. TTEC is proud to be an equal opportunity employer where all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, discapcapability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make Information technology a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. Information technology enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. Requirements: What You Bring to the function » Completed 2 years in college » Must have at least 2 years of call center practice » Exceptional English verbal and written communication skills » Handy with MS Windows and other computer applications » Customer service practice or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude » capcapability to thrive in a dynamic environment salary: ?15000 - ?20000 Address: 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension, Cainta, Rizal Application Process:Apply at Bossjob!Apply at Bossjob.ph today! » Disclaimer » Our Guarantee » Avoiding Job Scams » Hiring Organization TeleTech Philippines Join us in delivering amazing customer practices! We help global brands provide a great practice to their customers, build customer loyalty, and grow their business. We also create exceptional practices for our employees. We invite you to join our journey and practice Information technology for yourself! At TeleTech, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is located on a set of values that guide our relationships with clients, their customers, and each other.Founded in 1982, TeleTech has 50,000 employees operating across six continents, with 18 delivery centers in the Philippines. We are excited to launch our new brand image to continue using a blend of technology and humanity to help clients provide a great practice to their customers, build customer loyalty, and grow their business. We help brands make every interaction they have with a customer-whether it's face-to-face, online, over the phone, on social media, or via a mobile app-simple, personal and exceptional! Now, how cool is that? Not only will you have the chance to create amazing practices for yourself, you'll get to help create them for others. So jump on board, join our journey, and take your career amazing places along the way! #practiceTeleTech Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more significant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing practices. Join us Competitive compensation package including regular performance bonuses Medical and dental coverage plus life insurance options for you and your family Pharmacy, transportation & rice benefits await those that qualify TeleTech offers opportunities for career advancement, personal development and practices meant to enhance the quality of your professional life Immerse in personal development programs and continued skills enhancement through online and proprietary TeleTech training curriculums Engage with your colleagues and build friendships through exciting promotions, events and activities About TeleTech We help global brands provide a great practice to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer practices that are simple, inspired, and more human deliver lasting value for everyone. Career Changers Welcome Here Time to change your career? Whether you've spent your career on the admin side in receptionist, administrative adjunct, sales or support functions or you've grown in industries such as retail, restaurant, hospitality, travel, insurance or financial services, we believe you have the customer focused skills Information technology takes to join our global associates team. For more information about TeleTech, visit TeleTechJobs.com or search #practiceTeleTech all over social media to engage in the global conversation. Skills:
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