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Offer: Offer: Customer Service Representative (CSR) ? DAVAO CITY:Transcom Worldwide Philippines, Inc.Job description:Customer Service Representative (CSR) - DAVAO CITY» Full-time» Davao City » • » Posted on February 16, 2022 » • »Save Job favorite_border Description: Transcom is seeking talented individuals like you to join our awesome team! Be a Customer Service Representative(CSR) for our Transcom Davao site. this function will focus on driving customer satisfaction by fielding inquiries, covering pain points and maintaining broad product expertise. What’s in Information technology for YOU! Driven by our “Malasakit” culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you’ll be able to utilize once you join our team! » Day 1 HMO » Meal & Transportation Allowance » Rice Subsidy » Clothing Allowance » 24/7 Teleconsult » Free Psychologist Consultation » In-house & Online Pharmacy » Scholarship Program » Retirement Fund » Free Meal & Medicine (through Transcom's Tap Card compensates) » Loyalty Incentives » Accidental & Life Insurance » Free Shuttle Service Join our Transcom Family as a Customer Service Representative(CSR) » CSR's main task is to offer full range of customer service to assigned Employer's Clients, by phone, fax, or mail/email. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality – accurate, polite, and competent. » CSR's work tasks can as well include data input to Clients' programs and other back office tasks. The BO tasks should be made on first opportunity, precisely, without mistakes. » Additional responsibilities may be added as the needs of the business change and expand People » Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR's. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work. » Help to keep motivation high by being supportive to your colleagues » Take full responsibility and the required action for assigned tasks. Performance » Understand, meet, and exceed targets set by your TL for different clients/projects. » Propose motivational activities. » Propose ideas for continuous improvement. » Meet or exceed all attendance minimums. » Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums) » Zero justified complaints » To complete self-training through the use of the Intranet Quality » Have a clear expertise of quality expectations for the different clients and projects. » Improve the quality of your work on a everyday basis by learning and implementing new skills with help from Team Leaders, TQM and other CSR's Process integrity » Be actively involved in problem solving and propose improvements to processes. » Implement and respect TranscomWW standard practices. What We are pursuing for: To be prosperous in this function you must? » Possess a positive attitude. » Have very good interpersonal skills (both written and oral) » Take ownership for quality, competence, and commitment. » Enjoy/thrive on autonomy within the franchise framework and be results focused. » Be highly motivated and prepared to work hard. » Have high personal energy and enjoy a lively environment. » Be highly flexible and welcome change/improvements. » What Life at Transcom is like! Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with compensates, privileges, and amenities that are significant, valuable, and easily available. We are highly driven by our “Malasakit” culture. Transcom, in its very core, is all about an inclusive team that is focused on people. Information technology all comes down to setting the bar for dignity, equality, and respect. Information technology means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us. Requirements: » Customer service practice is preferred but not required » At least College Level. High School Graduates with at least 6 months practice in a BPO are also encouraged to apply. » Must be at least 18 years of age » Willing to work at our DAVAO site. » Willing to work in a fast-paced yet fun-loving and family-oriented environment. Note: We’d like to remind everyone to have their pre-employment documents ready (such as SSS, Pag-ibig, TIN, etc.) prior to your start date with Transcom. salary: - Address: Davao City Application Process:Apply at Bossjob!Apply at Bossjob.ph today! » Disclaimer » Our Guarantee » Avoiding Job Scams » Hiring Organization Transcom Worldwide Philippines, Inc. Transcom is a global customer practice specialist, providing customer care, sales, technical support and credit management services through our broad network of contact centers. We have 30,000 customer practice specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals. Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer practices, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients' business operations. What Life at Transcom is like? Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with compensates, privileges, and amenities that are significant, valuable, and easily available. We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. Information technology all comes down to setting the bar for dignity, equality, and respect. Information technology means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us. Our Vision Making life simpler by creating smarter people practices Our Mission We are the voice of our clients - A global service partner who combines passionate human talent with intelligent technology to create smarter people practices Our Value Proposition Passionate about creating smarter people practices every day. Skills:
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