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Job Offer: IT Helpdesk Analyst:Afni Philippines

Job description:

IT Helpdesk Analyst

   » Full-time
   » Quezon City
   »
   » Posted on September 15, 2020
   »
   »Save Job favorite_border
Description:
Position Purpose:
The Help Desk Analyst is the first point of contact for technology incidents and service requests submitted by Afni personnel. Under general supervision, provides Tier 1 phone an email support to end-users for employee access, password resets, desktop computers, server, custom applications, and hardware. The incumbent may interact with network and server services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. The incumbent also attends staff meetings, participates in miscellaneous projects, assists with expertise capturing, basic monitoring of Afni’s technical environment and complies with Outage processes when required.

Job responsibilities:
   » Provides first level support to internal customers for Information technology related services supported by the Afni Information technology Department, properly documents incident into the support system, uses a expertisebase and attempts to resolve (PC, LAN, Network, and Voice) before referral to second level analyst; interacts with clients regarding incidents affecting or resulting from client applications; ensures all department SLAs are met with incidents.
   » Tracks open tickets, identifies missing expertise articles during calls/ticket processing and initiates creation; updates the customer on the progress until resolution is reached; closes incidents and requests in support system upon resolution.
   » Monitors and analyzes the status of the AFNI infrastructure and systems and reports issues to management; Evaluate and notify appropriate personnel and document outages as they occur.

Requirements:
Minimum Job Requirements (Education, practice, expertise):
   » High school diploma and at least one year significant practice is required.
   » practice using Microsoft Office products is required. Microsoft Certified Professional, A+ certification, Network + certification is preferred.
   » Strong customer service expertise.
   » Demonstrated strong written, interpersonal and verbal communication expertise.
   » Demonstrated capability to handle to multiple tasks with attention to detail and meet deadlines simultaneously.
   » Strong organizational and prioritization expertise.
   » Exceptional interpersonal expertise (negotiation, team-building, positive thinking, can-do attitude and job flexibility).

income: ?30000 - ?35000
Address: Diliman Commercial Center, 46 Commonwealth Avenue

Application Process:

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Afni Philippines

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Quezon City Other
Address: Quezon City
Company Type Employer
Post Date: 09/16/2020 / Viewed 14 times
Contact Information
Company: Afni Philippines


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