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September 22 2020     EnglishEnglish    SpanishSpanish

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Job Offer: BPO Sales QA (Quality Analyst) Specialist:Magellan Solutions Outsourcing, Inc.

Job description:

BPO Sales QA (Quality Analyst) Specialist

   » Full-time
   » Mandaluyong
   »
   » Posted on September 15, 2020
   »
   »Save Job favorite_border
Description:
? Must have at least 2-3 years' practice significant to the job
? Has very good oral and written communication skills
? Computer literate
? Good attention to details
? Good thought process
? Good attendance record
? Amenable to work on required flexible/variable hour work schedule including weekends located on business needs and observe company attendance policy
Requirements:
? Conduct required daily/weekly/monthly transaction monitoring
? Design, develop and implement quality framework covering all the functions and designation
? Administer the implementation of quality related initiatives, and ensure quality measures are aligned with overall business objectives (close coordination with clients in updating call flows, call process, and quality guidelines)
? Tracking the performance against program objectives and implementing improvement initiatives to achieve the objectives
? Update the identified tool with performance data to ensure timely and accurate reporting of SLAs — Prepare accurate transaction monitoring reports
? Recommend actions for improvement located on monitoring result at a team member / process level
? Lead calibration exercises with Operations Team and Client/s on a regular basis to ensure consistency in measurement
? Work closely with Trainer / SME and Operations team to conduct upskilling (learning sessions with operations or support groups)

income: ?25000 - ?30000
Address: PB Mezzanine Summit One Tower, 530 Shaw Blvd, Mandaluyong, 1552 Metro Manila

Application Process:

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Magellan Solutions Outsourcing, Inc. Magellan Solutions Outsourcing Inc. (Magellan Solutions) is a global leader in delivering stellar customer practices and back-office support. Information technology is now one of the leading inbound call center and BPO solutions providers in the Philippines, offering a comprehensive suite of outsourced voice-enabled customer care call center services, outbound and lead generation, back-office and data processing solutions to organizations from around the world. We are privileged to introduce to many of our clients the Philippines as a top outsourcing destination country.

Incorporated in 2005, Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation and appointment setting, and more. The company serves a number of industries, which include online retail, energy, technology, education, and other service industries. The company's office is located in Mandaluyong City, one of the high-growth areas in Metro Manila.

Magellan Solutions utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. Information technology has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.

We have 14 years in providing multi channel practices:
Because we understand what Information technology means to provide the best customer care, Magellan Solutions has grown steadily year after year. Information technology now serves customers of clients ranging from business start-ups to Fortune 20 companies. We help our clients connect with their customers and communicate to them easily. Interacting with customers is our core skills. We are committed to making a lasting impression that results in customer acquisition and long-term loyalty.

Company Highlights:
Registered with the Philippine Securities and Exchange Commission (SEC) in 2003
Formal operations started as an inbound call center in August 2005 with 14 agents and 1 team leader from its first office in Washington Street, San Juan
In May 2007, the company offered business-process outsourcing services by venturing into voice transcription service. By expanding into its second contact center, the company grew steadily, standing at more than 400 FTEs serving more than 15 clients in different industries and running a fully 24/7/365 operations
The year 2010 was considered a banner year for the company. Information technology closed several outsourcing partnerships, which include a Fortune 20 telecommunications provider requiring more than 250 agents
Magellan Solutions has a total of 1000 capable seats in Mandaluyong City, a high-growth city in Metro Manila, Philippines
Magellan Solutions is certified with ISO 27001:2013 from Bureau Veritas International

Today, Magellan Solutions handles a diversified range of outsourced services such as 24/7 multilingual customer care support, medical transcription, medical billing and coding, accounting and finance operations, legal processing, lead generation, appointment setting, order taking, telephone answering services, help desk and technical support, social customer care, message transcription, data entry, back-office support and technical recruitment.

As an inbound call center and BPO solutions provider, Magellan utilizes the state-of-the-art telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. Information technology has technically advanced VoIP equipment and is 100% digital. The flexibility of the system still allows the company to connect to a legacy equipment.

In order to achieve its growth, Magellan invests in training and other learning programs for top managers, managers, agents and support staff, employing a dedicated group of individuals with one goal: To deliver the best customer service to clients.

Security of clients' critical data is top priority. That is why Magellan is proud to have earned the ISO 27001:2013 Certification, one of the most prestigious information security management standards in the world. This makes clients' information safe and secure. Information technology is also now HIPAA compliant.

Join us
Are you a fresh graduate looking for that first big break? Are you a tenured employee who wants to shift careers into the BPO industry? Are you an practiced call center professional still waiting for the chance to be promoted or recognized?

You can be just about anyone. But if your desire to serve others drives you, and your capability to communicate stands out, then we want you in our team!

Because in Magellan Solutions, you can See the Future Your Way!

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Mandaluyong Other
Address: Mandaluyong
Company Type Employer
Post Date: 09/16/2020 / Viewed 14 times
Contact Information
Company: Magellan Solutions Outsourcing, Inc.


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