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August 03 2020     EnglishEnglish    SpanishSpanish

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Job Offer: CSR, Tech, Sales, Collections agents | Day shift | Start ASAP:Acquire Asia Pacific Inc

Job description:

CSR, Tech, Sales, Collections agents | Day shift | Start ASAP

   » Full-time
   » Mandaluyong
   » Posted on July 31, 2020
   »Save Job favorite_border
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

As a Customer Support Representative, you are responsible in ensuring that all employment and personal information of employees are kept and handled in conformity with existing company policies on Information Security and Date Privacy.

· Handle all calls with courtesy and professionalism
· Research required information using available resources
· Manage and resolve customer complaints
· Provide customers with product and service information
· Update customer information
· Identify and escalate priority issues
· Provide support using company scripts and procedures
· Support and resolve product or service problems by clarifying the customer's details
· Lgain more about the products in order to answer product and service questions; suggest and advise clients on other products and services
· Lgain the processing system and computer software attached to all aspects of data entry, item inquiry, customer cross-reference, and any other function necessary to execute everyday tasks
· Support and resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution; follow up to ensure resolutions, increasing customer satisfaction

· High customer satisfaction and efficiency rating.
· Excellent feedback from customers.
· Achievement of KPIs.

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get Information technology done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

There are 4 LOBs for this campaign.
   » CSR
   » Tech
   » Sales
   » Collections

· Excellent verbal and written communication expertise
· Active listening expertise
· Organizational expertise
· Sound judgment
· Flexibility and adaptcapability
· Resilience and the capability to work under pressure
· Interest to interact with people
· capability to lgain computer systems and navigate efficiently while helping clients
· Strong problem solving abilities with the capability to make decisions quickly in escalated scenarios
· capability to establish and maintain a high level of customer satisfaction in all transactions
· Strong attention to detail with an interest to improve organizational procedures
· Can multitask and resolve issues during challenging times and in a fast-paced environment

income: ?20000 - ?25000
Address: Mandaluyong

Application Process:

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Acquire Asia Pacific Inc Acquire BPO is an award-winning, global business outsourcer that offers contact center, BPO, marketing, animation, Information technology and professional services. Acquire was founded in 2005 by two entrepreneurs responding to the lack of offshoring providers that could provide solutions that met their rigorous standards. As such, the entire organization's infrastructure and processes have been purpose-built to deliver superior results for the unique demands and complexities of our clients.

Acquire prides itself in managing client needs through our unique approach of People, Process and Performance. We offer a diverse range of services including back office support, customer acquisition, customer service, technical support, lead generation and software development. Our global leadership abilities team, local client services teams, strict compliance to regulatory processes & standards, best-in-class Information technology practices and advanced network infrastructure enable us to provide organizations across the globe with solutions that give them a competitive advantage.

With a workforce of 7,000 worldwide, Acquire services private and publicly listed clients in Australia, the UK, the US and Asia Pacific from 12 facilities in Manila, Philippines; Melbourne, Australia; Dallas, Texas and the Dominican Republic, across a wide variety of industries including telecommunications, banking and financial services, insurance, media, education and retail.


Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Mandaluyong Other
Address: Mandaluyong
Company Type Employer
Post Date: 07/31/2020 / Viewed 18 times
Contact Information
Company: Acquire Asia Pacific Inc

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