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August 15 2020     EnglishEnglish    SpanishSpanish

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Job Opportunity: Technical Support Representative:Tata Consultancy Services

Job description:

Technical Support Representative

   » Full-time
   » Angeles
   »
   » Posted on July 31, 2020
   »
   »Save Job favorite_border
Description:
functions & Responsibilities
   » Should be able to handle inbound / Outbound calls
   » Resolve Information technology Support Request and Issues
   » Maintain Service Records
   » Perform Information technology Troubleshooting and should be able to resolve Information technology related issues remotely
   » Should be able to document the tickets in ticketing tool
   » Escalate Advanced Cases * Manage Service Desk Queue
   » Serve as the first point of contact for customers seeking technical assistance
   » Follow-up and update customer status and information
   » Provide accurate information on Information technology products or services
   » Identify and suggest possible improvements on procedures Technical/Functional Skills
Requirements:
MUST HAVE SKILLS
   » Excellent Technical skills related to MS office, Windows 10, Browser issues, VPN, Basic windows troubleshooting
   » Good Knowledge of ITIL processes
   » Excellent Verbal and Written communication skills
   » Time Management - Shall be able to handle multiple cases simultaneously
   » Team collaboration - Work with other Information technology personnel to resolve user issues, so they need to prosperously collaborate with team members and coworkers
   » Flexible to Work in 24*7*365/366 , Weekend shifts
   » Good knowledge of computer systems, mobile devices and other tech products
   » Customer-oriented and should have good customer handling skills
Job Types: Full-time, Permanent

income: ?30000 - ?15000
Address: Angeles

Application Process:

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Tata Consultancy Services ABOUT US
Helping Clients Create the Future
TCS combines tech skills and business intelligence to catalyze change and deliver results

What We Do
We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry skills and a global network of innovation and delivery centers.
Our mission is to help customers achieve their business objectives by providing innovative, best-in-class consulting, Information technology solutions and services and to make Information technology a joy for all stakeholders to work with us.

We function as a full stakeholder to business, offering a consulting-led approach with an integrated portfolio of technology led solutions that encompass the entire Enterprise value chain. Our Customer-centric Engagement Model defines how we do engage with you, offering specialized services and solutions that meet the distinct needs of your business.

We build bespoke teams around your domain and technology requirements drawn from our talent pool of over 446,000 global professionals including 36.2% women from 146 nationalities. Our domain skills has been built upon decades of practice working across industries and this knowledge underpins our suite of solutions.

Our organization structure is domain led and empowered to help provide Customers a single window to industry specific solutions. Agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our Customers. This is coupled with a unique Global Network Delivery Model? (GNDM?), spanning 40 global locations, that is today recognized as the benchmark of excellence in technology deployment.

We have made significant investments in Digital platforms and products spanning Technology Products, Horizontal Platforms and Products, Vertical Platforms and Products.

Our Customers
As a strategic partner to our Customers across 10 industries, we help them deliver their business goals and drive technology led transformations.

Our clients across the world have achieved significant business results using our world-class solutions and have recognized us for their efforts: We have been ranked number one for customer satisfaction in Europe's largest survey of service provider performance. Conducted across 13 countries in Europe by Whitelane Research. This is the third consecutive year that we have topped the customer satisfaction ranking for the Information technology services industry, with TCS also being rated number one across all nine individual key performance indicators (KPIs).

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Angeles Other
Address: Angeles
Company Type Employer
Post Date: 07/31/2020 / Viewed 27 times
Contact Information
Company: Tata Consultancy Services


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