MENU
   
Welcome!! Register or Login
July 08 2020     EnglishEnglish    SpanishSpanish

    Job details

Job Opportunity: Customer Success Specialist - Collaboration:Cisco Systems

Job description:

Customer Success Specialist - Collaboration

Cisco Systems Taguig, Metro Manila
Full time
What You'll Do The Customer Success Specialist (CSS) function is a highly critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business results.
The function resides within the Cisco Customer practice (CX) organization, one of Cisco's fastest growing teams.  The CSS is a hands-on expert for their aligned product or architecture. this function owns delivery of targeted engagements intended to increase product consciousness & adoption, share industry best practices, and drive overall product consumption and business value.
The CSS brings in technical skills to ensure every customer engagement is a success while also actively participating in Cisco's global CSS Community where they collaborate with their peers to share best practices and customer success stories.  The CSS is able to effectively combine deep technical knowledge with solid knowledge of business priorities to provide consultative solutions pivotal to helping customers realize value faster.  This is a highly technical function intended to help our customers with a myriad of their adoption challenges as a specialist within the Cisco Collaboration architecture, including Webex Meetings, Webex Calling, Webex Teams, Meeting Server, Cisco CUCM, Jabber, IM&P and basic knowledge of Contact Centers technology (ACD, IVR etc.) would be good.
 Who You'll Work
With The CSS will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals. The function will:
   » Work closely with Cisco's Customer Success Managers such as Customer Success Executive (CSE) and Success Programs Manager (SPM) to facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative
   » Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables located on customer needs
   » Leverage Collaboration domain specialization and skills to identify and proactively manage adoption risk areas and customer expectations that could impact prosperous delivery
   » Help improve ATX & Accelerator offers by providing feedback to CX Product Management and CX Success Program teams
   » Influence customers to make tactical and strategic deployment decisions to achieve their business results and improve Cisco product adoption
   » Collaborate with various stakeholders such as Account teams, Sales Engineering, Product Sales, Professional Services, Support Services and Partners to improve customer product adoption, resolve usage barriers, and drive  
   » Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers
   » Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and significant strategies to customers and the Customer Success team
   » Under normal circumstances, up to 10% travel within theatre would be required.
Who You Are
   » Customer Obsessed: Inherently understands customer needs and provides the best CX onboarding and contract lifecycle practice to enhance customer value.
   » Technical Expert: Enough technical knowledge to understand and connect customer business results to offer functionality to accelerate customer value
   » Cross-Team Collaborator-work across internal and external teams of all levels to proactively support the customer.
Reducing the time Information technology takes the customer to start engaging with and receiving value from their service. capability to operate and interact with customers in a remote / virtual environment
   » Business Acumen: clear knowledge of the customers' business results and how the CSS can support the customer on their path
   » Results Oriented: Interest in and proven execution capability with significant offers and driving customer to their results.
   » First Responder: Skilled at issue management and managing customer expectations
   » Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.
 Required practice
   » 7-10 years of overall practice in Collaboration technologies with technical consulting or direct customer interfacing/engagement function
   » practice designing, deploying, configuring, supporting, trouble shooting, debugging and administering the Cisco voice and video products, solutions and devices for medium, large and/or enterprise customers
   » practice in designing and deploying large scale Cisco UCM clusters, Unity Connection
   » Good knowledge of protocols such as VOIP, H.323, SIP, RTP, SRTP, MGCP
   » practice working on Cisco voice gateways, dial-peers, and unified call processing
   » practice working on SBCs such as Cisco CUBE, Audiocodes, ACME (Oracle)
   » Exposure to codec configurations
   » G.711a-law, G.729a, G.729b
   » Exposure to TMS, Expressway, MRA, Conductor, CMS and Jabber soft-phones
   » practice with Cisco UCS, BE6K, BE7K
   » practice working on directory integration such as Microsoft AD, LDAP
   » practice with Linux
   » Familiarity with Relational Databases such as MS SQL Server or mySQL, including query scripts and form-located queries
   » Solid networking fundamentals
   » switching, routing, firewall, load balancers, traffic optimization, quality of service (QoS)
   » Familiarity with room remediation & codec optimization would be an added advantage
   » Familiarity with Cisco UCCX or UCCE would be an added advantage
   » Strong business acumen to understand customers' business goals and challenges
   » Strong presentation skills and capability to build rapport with customers
   » CCNA / CCNP / CCIE in Collaboration or Voice strongly preferred
   » Academic Appropriate qualifications: BS in Engineering; Masters preferred If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer practice, we have a place for you.
  Why CiscoAt Cisco, each person brings their unique talents to work as a team and make a difference.  Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.  
   » We connect everything - people, process, data and things - and we use those connections to change our world for the better.
   » We innovate everywhere
   » From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.
Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
   » We benefit everyone
   » We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
      9+ years of overall practice in Collaboration technologies with technical consulting or direct customer interfacing/engagement function
   » practice designing, deploying, configuring, supporting, trouble shooting, debugging and administering the Cisco voice and video products, solutions and devices for medium, large and/or enterprise customers
   » practice in designing and deploying large scale Cisco UCM clusters, Unity Connection
   » Good knowledge of protocols such as VOIP, H.323, SIP, RTP, SRTP, MGCP
   » practice working on Cisco voice gateways, dial-peers, and unified call processing
   » practice working on SBCs such as Cisco CUBE, Audiocodes, ACME (Oracle)
   » Exposure to codec configurations
   » G.711a-law, G.729a, G.729b
   » Exposure to TMS, Expressway, MRA, Conductor, CMS and Jabber soft-phones
   » practice with Cisco UCS, BE6K, BE7K
   » practice working on directory integration such as Microsoft AD, LDAP
   » practice with Linux
   » Familiarity with Relational Databases such as MS SQL Server or mySQL, including query scripts and form-located queries
   » Solid networking fundamentals
   » switching, routing, firewall, load balancers, traffic optimization, quality of service (QoS)
   » Familiarity with room remediation & codec optimization would be an added advantage
   » Familiarity with Cisco UCCX or UCCE would be an added advantage
   » Strong business acumen to understand customers' business goals and challenges
   » Strong presentation skills and capability to build rapport with customers
   » CCNA / CCNP / CCIE in Collaboration or Voice strongly preferred
   » Academic Appropriate qualifications: BS in Engineering; Masters preferred 
Bossjob PH - 3 days ago

Save jobs and view them from any computer or device.
You must log in to save jobs: -
Email to yourself or a friendPlease ensure the email address is valid

We have sent this job to

Sending email?

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious,

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 06/30/2020 / Viewed 37 times
Contact Information
Company: Cisco Systems


Apply Online