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Job Opportunity: Software Quality Assurance Analyst:West Corporation

Job description:

Software Quality Assurance Analyst

West Corporation - Makati City, Metro Manila
Full time

Job Description - Software Quality Assurance Analyst (121575)

JOB DESCRIPTION
SOFTWARE QUAL ASSUR ANALYST
BASIC FUNCTION
Responsible for acting as an internal resource testing technical project(s) all over the
development and implementation phase providing feedback to develpment team to ensure system
meets business needs; located on project assignments, participate in activities related to consulting
with end users (i.e., clients, internal customers, etc.) to determine the scope and objectives of
proposed programs or program enhancements, assisting with identifying requirements utilizing
end user feedback; may write code for new and existing programs located on detailed design
specifications and given requirements while adhering to established policies, procedures, and
deadlines
MAJOR JOB ACCOUNTABILITIES
Program Testing and Documentation - Act as an internal resource testing technical project(s)
all over the development and implementation phase providing feedback to development team
to ensure system meets business needs
* Work with development team to gain a thorough knowledge of the project scope and system
capabilities to assist in developing the test plan
* Develop a thorough and detailed test plan to include load, mod, integration and regression
testing and testing of program functionality
* Create test environments, run and evaluate results, testing for accuracy and accomplishment of
defined goals, identifying all problems and inconsistencies
* Test program in its entirety to ensure negative impacts do not result once program alterations
are completed
* Participate in go-live activation to identify and then resolve any issues or concerns
* May be required to provide on-going program support after implementation which may include
additional training, upgrades, or enhancements
* Assist with the development of user documentation and training materials in a timely manner
* May participate in documenting each step of the test plan to include back out plan, testing,
implementation and end user support information, describing program development, coding,
testing, changes and corrections
Analysis and Design - located on project assignments, participate in activities related to
consulting with end users (i.e., clients, internal customers, etc.) to determine the scope and
objectives of proposed programs or program enhancements, assisting with identifying
requirements utilizing end user feedback
* Create detailed design specifications for the new design request or requested program
enhancements and modifications, which may include logical and physical design, providing
sample outputs, screen designs, functional descriptions, software design, and input and output
management for review by end users
* May provide project lead with an estimate of the work involved with requested program or
enhancement
* May analyze and document system requirements for data, workflow, logical and physical
processes, hardware and operating system environment, interfaces with other systems, internal
and external checks and controls, outputs, etc., determining if requested program or program
change is possible with existing resources
* Review analysis and design documentation with end users and appropriate staff, updating
design located on discussions and development changes
Coding - May write code for new and existing programs located on detailed design specifications
and given requirements while adhering to established policies, procedures, and deadlines
* Receive and review enhancement or modification requests, analyzing existing code to
determine changes that need to be made and ensuring knowledge of defined goals and scope
of request
* As assigned, perform incremental testing while developing code to ensure program is meeting
the stated requirements and is error-free, making corrections and re-testing until no errors are
found and documenting results
* May study existing systems or methods available to deal with a programming problem or find an
existing program that is similar and modify the code to meet the new request
* Analyze code, thoroughly troubleshooting to find causes of errors and revise programs
* May carry out code walk through and/or demonstration for appropriate staff
Problem Resolution - Proactively supervise the activities involved in quality resolution of
problems related to area of responsibility
* Respond with a sense of urgency to problems escalated to employee's level
* Escalate to manager any situation outside the employee's control that could adversely impact
the services being provided
* Place the highest priority on providing quality customer service, ensuring the unique needs of
customers are met
* Ensure quality resolution and thorough and accurate documentation of customer issues
* Provide analysis and feedback to management staff and appropriate departments regarding
recurring problems, recommending improvements aimed at reducing future occurrences of
problems
* Participate in creating, administering, and continuously updating procedures for resolution of
all related issues
Project Participation - Participate in the activities connected with a variety of departmental
projects ensuring established timelines are met
* Prepare reports, material and documentation as requested
* May update project plan
* Create and maintain organized project files
* Provide project lead with status reports all over assigned projects detailing project status
and timeline
Team Interfaces - Establish and maintain a professional relationship with internal/external
customers, team members and department contacts
* Cooperate with team members to meet goals or complete tasks
* Provide quality customer service that exceeds customer expectations and improves level of
service being provided
* Treat all internal/external customers, team members and department contacts with
dignity/respect
* Escalate to manager any situation outside the employee's control that could adversely impact
the services being provide
Related tasks as Assigned - -
* The job description documents the general nature and level of work but is not intended to be a
comprehensive list of all activities, tasks, and responsibilities required of job incumbents
* Consequently, job incumbents may be asked to execute other tasks as required
* Also note, that reasonable accommodations may be made to enable individuals with disabilities
to execute the functions outlined above
* Contact Us by your local Employee Relations representative to request a review of any such
accommodations
MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Education
*Either an Associate's degree in computer science, MIS, or a related field or a Programming
Certificate from a recognized institution is required
*A Bachelor's degree in computer science, MIS, or a related field is preferred
*Equivalent work practice in a similar position may be substituted for education requirements
practice
*Minimum two years' practice in business operations with an emphasis on testing or
process/procedural documentation required
Technical
*Minimum two year's programming practice using a standard coding langague (e.g., Java, C,
C++, HTML, PERL, SQL, Visual Basic, COBOL, etc.) is required
*OR
*Minimum two years' practice with a testing tool platform (e.g., Winrunner, Test Director,
LoadRunner, etc.) required
*located on area of responsibility and department need: One year practice with Hammer
Technologies Test Harness for creating telephoney performance/stress test case scenarios
preferred
Other
*located on area of responsibility and department need: Oracle or Informix certification preferred

JOB DESCRIPTION
SOFTWARE QUAL ASSUR ANALYST
BASIC FUNCTION
Responsible for acting as an internal resource testing technical project(s) all over the
development and implementation phase providing feedback to develpment team to ensure system
meets business needs; located on project assignments, participate in activities related to consulting
with end users (i.e., clients, internal customers, etc.) to determine the scope and objectives of
proposed programs or program enhancements, assisting with identifying requirements utilizing
end user feedback; may write code for new and existing programs located on detailed design
specifications and given requirements while adhering to established policies, procedures, and
deadlines
MAJOR JOB ACCOUNTABILITIES
Program Testing and Documentation - Act as an internal resource testing technical project(s)
all over the development and implementation phase providing feedback to development team
to ensure system meets business needs
* Work with development team to gain a thorough knowledge of the project scope and system
capabilities to assist in developing the test plan
* Develop a thorough and detailed test plan to include load, mod, integration and regression
testing and testing of program functionality
* Create test environments, run and evaluate results, testing for accuracy and accomplishment of
defined goals, identifying all problems and inconsistencies
* Test program in its entirety to ensure negative impacts do not result once program alterations
are completed
* Participate in go-live activation to identify and then resolve any issues or concerns
* May be required to provide on-going program support after implementation which may include
additional training, upgrades, or enhancements
* Assist with the development of user documentation and training materials in a timely manner
* May participate in documenting each step of the test plan to include back out plan, testing,
implementation and end user support information, describing program development, coding,
testing, changes and corrections
Analysis and Design - located on project assignments, participate in activities related to
consulting with end users (i.e., clients, internal customers, etc.) to determine the scope and
objectives of proposed programs or program enhancements, assisting with identifying
requirements utilizing end user feedback
* Create detailed design specifications for the new design request or requested program
enhancements and modifications, which may include logical and physical design, providing
sample outputs, screen designs, functional descriptions, software design, and input and output
management for review by end users
* May provide project lead with an estimate of the work involved with requested program or
enhancement
* May analyze and document system requirements for data, workflow, logical and physical
processes, hardware and operating system environment, interfaces with other systems, internal
and external checks and controls, outputs, etc., determining if requested program or program
change is possible with existing resources
* Review analysis and design documentation with end users and appropriate staff, updating
design located on discussions and development changes
Coding - May write code for new and existing programs located on detailed design specifications
and given requirements while adhering to established policies, procedures, and deadlines
* Receive and review enhancement or modification requests, analyzing existing code to
determine changes that need to be made and ensuring knowledge of defined goals and scope
of request
* As assigned, perform incremental testing while developing code to ensure program is meeting
the stated requirements and is error-free, making corrections and re-testing until no errors are
found and documenting results
* May study existing systems or methods available to deal with a programming problem or find an
existing program that is similar and modify the code to meet the new request
* Analyze code, thoroughly troubleshooting to find causes of errors and revise programs
* May carry out code walk through and/or demonstration for appropriate staff
Problem Resolution - Proactively supervise the activities involved in quality resolution of
problems related to area of responsibility
* Respond with a sense of urgency to problems escalated to employee's level
* Escalate to manager any situation outside the employee's control that could adversely impact
the services being provided
* Place the highest priority on providing quality customer service, ensuring the unique needs of
customers are met
* Ensure quality resolution and thorough and accurate documentation of customer issues
* Provide analysis and feedback to management staff and appropriate departments regarding
recurring problems, recommending improvements aimed at reducing future occurrences of
problems
* Participate in creating, administering, and continuously updating procedures for resolution of
all related issues
Project Participation - Participate in the activities connected with a variety of departmental
projects ensuring established timelines are met
* Prepare reports, material and documentation as requested
* May update project plan
* Create and maintain organized project files
* Provide project lead with status reports all over assigned projects detailing project status
and timeline
Team Interfaces - Establish and maintain a professional relationship with internal/external
customers, team members and department contacts
* Cooperate with team members to meet goals or complete tasks
* Provide quality customer service that exceeds customer expectations and improves level of
service being provided
* Treat all internal/external customers, team members and department contacts with
dignity/respect
* Escalate to manager any situation outside the employee's control that could adversely impact
the services being provide
Related tasks as Assigned - -
* The job description documents the general nature and level of work but is not intended to be a
comprehensive list of all activities, tasks, and responsibilities required of job incumbents
* Consequently, job incumbents may be asked to execute other tasks as required
* Also note, that reasonable accommodations may be made to enable individuals with disabilities
to execute the functions outlined above
* Contact Us by your local Employee Relations representative to request a review of any such
accommodations
MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Education
*Either an Associate's degree in computer science, MIS, or a related field or a Programming
Certificate from a recognized institution is required
*A Bachelor's degree in computer science, MIS, or a related field is preferred
*Equivalent work practice in a similar position may be substituted for education requirements
practice
*Minimum two years' practice in business operations with an emphasis on testing or
process/procedural documentation required
Technical
*Minimum two year's programming practice using a standard coding langague (e.g., Java, C,
C++, HTML, PERL, SQL, Visual Basic, COBOL, etc.) is required
*OR
*Minimum two years' practice with a testing tool platform (e.g., Winrunner, Test Director,
LoadRunner, etc.) required
*located on area of responsibility and department need: One year practice with Hammer
Technologies Test Harness for creating telephoney performance/stress test case scenarios
preferred
Other
*located on area of responsibility and department need: Oracle or Informix certification preferred

: Technical
: Philippines-Philippines-Makati City
: Global Technology Services PHL
: Full-time

: 05/16/2018, 12:09:25 AM
: JUAN GABRIELE LEIZA EISMA

21 minutes ago

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Job Category: Other [ View All Other Jobs ]
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Employment type:
Salary: Unspecified
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Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 05/16/2018 / Viewed 25 times
Contact Information
Company: West Corporation


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