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April 01 2020     EnglishEnglish    SpanishSpanish

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Job Opportunity: Head of Customer Support Operations:i21recruitment

Job description:

Head of Customer Support Operations

i21recruitment Manila, Metro Manila
Full time
Job Description 
   » Ensure delivery of seamless support and resolutions to customers, merchants and bank partners
   » Build the company's capabilities in supporting customers through recruiting and implementing company processes
   » Implement strategic initiatives and change management processes within the organization
   » Maintain and further develop the company's teams by driving operational improvement efforts.
Job Qualification
   » At least 7 years' practice in Operations Support, Customer Support and Project Management
   » At least 2 years' practice in a leadership abilities function in Customer or Merchant Support
   » Must have practice in payment processing, merchant acquiring, fraud and charge back within Financial Institutions or the Payments Industry
   » expertiseable with Merchant Risk, Payment Risk, Card Association and Chargeback Processes
   » Strong leadership abilities, people management practice and decision-making expertise
   » Excellent English Communication expertise.
Jora Philippines - about 14 hours ago

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 03/26/2020 / Viewed 44 times
Contact Information
Company: i21recruitment

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