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Job Opportunity: Customer Service Rep:Branders Philippines

Job description:

Customer Service Rep

Branders Philippines Philippines
Full time
The Associate is responsible for developing and maintaining partnerships to generate and increase business by serving as a front line customer service contact for clients. This includes but not limited to:
   » Provides assistance by resolving customer inquiries to achieve customer satisfaction and substantially contribute to the company's sales volume goals.
   » Analyzing the customer's needs by suggesting alternate products as a replacement for out of stock items.
   » Provides initiative in delivering administrative assistance to the team.
   » Recommend improvements to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
   » Exhibits strong ownership and accountcapability in mailbox and all tasks assigned. Strong attention to details and adhere on all updates/changes on process. Demonstrate initiatives to handle and complete projects.
   » Client Service.Work Percentage: 50%
   » Attracts potential customers by answering product and service inquiries.
   » Act as a primary customer resource for calls and e-mails to fulfill client's requests for information.
   » Administers and maintains customer records by updating account information.
   » Ensures 100% customer satisfaction to contribute to the company's goals.
   » Provide resolution of standard issues within the defined SLA.
   » Clarifying the customer's complaint, determining the cause of the problem and provides prompt resolution to customer inquiries by providing appropriate and accurate information.
   » Assists customer in placing and issuing a CS ticket.
   » Analyzes transactions, adjusts errors, creates timely return authorizations & ensures correct resolution.
   » Expediting corrections or adjustments by conducting basic research and following up to ensure resolution.
   »Ensures Proper Customer Process.Work percentage: 30%
   » Provides timely and accurate information to incoming customer order status and product expertise requests.
   » Recommends potential and alternate products or services, order changes & claims by collecting customer information and analyzing customer needs.
   » Provides timely feedback to the company regarding service failures or customer concerns.
   » Partners with the sales team to meet and exceed customer's service expectations.
   » Uses sound judgement in decision making to achieve everyday goals and to know when to escalate issues to the manager.
   » Provide proper documentation on the order or claims handled.
   » Prevent customer returns by ensuring accuracy of solutions provided.
   » Consult regularly with Sales representative to review order process and review details to ensure customer expectations are met.
   » Engages to customer to ensure all important details are completed and ensure that expectations & Issues are properly addressed.
   » Progressive TrainingWork percentage: 10%
   » Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
   » Closely work with team leader to enhance productivity & efficiency of co-associates.
   » Administrative tasksWork Percentage is 10%
   » Sends email requests to the team lead in a timely manner to resolve issues.
   » Accesses the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
   » Complete add-on assignments within the established deadline and with 100% accuracy.
   » Education/Training:
   » College Graduate preferably a Bachelor of Science in Commerce, Accounting, Business, Statistics or related field.
   » Background/practice:
   » 1 year comparable Customer Service practice required.
   » Prior practice in a BPO organization is a plus.
   » expertiseet required:
   » expertise of:
   » Professional, effective telephone techniques and customer care.
   » Word processing and spreadsheets.
   » Skilled in:
   » Strong verbal, written and grammatical.
   » Strong English communication expertise required.
   » Skill in Data Entry.capability to:
   » Multi-task
   » Respond to rapid change.
   » Organize, prioritize and perform work with moderate supervision.Required
   » 1 year(s): Strong Verbal and Written Communication expertise
   » 1 year(s): Data Entry
   » 1 year(s): Customer Service RepresentativeRequired
   » Some college or better

Laimoon PH - about 19 hours ago

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Philippines, Other
Company Type Employer
Post Date: 02/15/2020 / Viewed 32 times
Contact Information
Company: Branders Philippines

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