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February 26 2020     EnglishEnglish    SpanishSpanish

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Job Opportunity: CSR - Customer Service Representative:Fexco Philippines, Inc.

Job description:

CSR - Customer Service Representative

Fexco Philippines, Inc. Philippines
Full time
Looking to enter the world of Customer Service? Do you want to work in a positive, friendly and forward- thinking environment? Then Fexco is the company for you.At Fexco we believe in nurturing and inspiring our people and we provide professional and personal development training all over your career. Due to continued growth there are always opportunities for progression across our extended business units.We are seeking for Customer Service Advisors to join our Helpdesk on a full time and fixed term position located in BGC. We provide excellent training and on the job support in all areas of email, phone and admin functions with the opportunity to progress and develop your career within Fexco.How you will spend your day with us?
   » Working in a fast paced environment, your training will equip you to provide significant advice to customers via phone, email, letter and Webchat.
   » Keeping yourself up to date with product, service and customer information through our easily accessible expertise base
   » Effectively managing a customer database through accurate and efficient data entry.
   » Demonstrating a strong customer focus at all times
   » Investigating and resolving customer queries through first contact resolution where possible
   » Ad hoc administrative tasks as required such as filling, scanning, letter writing, photocopying etc.
   » Adhering strictly to data protection (GDPR and DPA) and confidentiality lawsThe Ideal CandidateIf you are customer focused, team oriented, enthusiastic and motivated and this function sounds good then we would love to meet you. Key expertise are as follows:
   » Excellent verbal and written communication expertise
   » Customer focused with an exceptional telephone manner
   » Quality focused with a high level of accuracy and attention to detail
   » Proven capability to deal with problems and solve them effectively
   » capability to achieve individual targets without compromising on quality of service
   » Previous customer service practice will be an advantage
   » Strong computer expertise and capability to navigate systems efficiently
   » capability to work well individually or as part of a team
   » Proven capability to prioritize and multitask within a fast-paced environment
   » Committed, resourceful and independent
   » Has a positive attitude and values hard workSome of the benefits you will receive along the way ..
   » 15 days Vacation Leave with additional leave credits located on tenure milestones
   » Adoptive, marriage, maternity, paternity, solo parent, calamity and compassionate leaves
   » 10 days Sick Leave that may be converted to cash
   » Free Group Life Insurance coverage
   » Free HMO coverage
   » Performance related bonus
   » Development Programs to support your career progression
   » Employee Assistance Program
   » Anniversary Bonus
   » 5-day work week with rotating schedule
   » Above-average compensation packageIs this you?If you have the passion to succeed in a growing and innovative organization and have the desired background we would like to hear from you now.Part of this recruitment process may include a video interview - details of which will be sent to you should we progress with your application.Fexco is proud to support and promote a diverse and inclusive workplace.Employment Type: Full-timepractice:
   » Customer Service Representative: 1 year (Preferred)Language:
   » English (Required)

Laimoon PH - about 19 hours ago

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Philippines, Other
Company Type Employer
Post Date: 02/15/2020 / Viewed 32 times
Contact Information
Company: Fexco Philippines, Inc.

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