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November 17 2018     EnglishEnglish    SpanishSpanish

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Job Offer: Customer Service Representative:OpenText (Philippines), Inc.

Job description:

JOB DESCRIPTION

What is this function?

The Customer Support Representative function is the first point of contact for all OpenText customers.  This team has the responsibility of setting the stage for all other areas of customer and technical support, Information technology is the foundation of our support teams providing world class customer service via, phone, email, and web chat.
As a member of the Customer Support department, you will be responsible for call intake, processing emails, creating knowledge base accounts, ticket creation and follow up.
 
What you will be doing:

• Efficiently answering and following up on all customer inquiries that come in via phone and email.
• Verification of product lines and monitoring customer service portals to triage tickets accordingly
• Collaborate with renewals and licensing team to ensure customers have the most up to date product licensing
• Working with new customers to ensure all accounts are correctly initiated and required content is available for easy access
• Providing highly effective, efficient and professional support to every OpenText customer who is seeking timely and quality resolutions
• Utilization of attention to detail while maintaining customer database

What does Information technology take?

• 2 -3 years previous practice in a customer facing fast paced environment
• Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution
• Computer literate with standard business applications, preferably Microsoft Office
• Demonstrated capability to communicate in a clear and concise manner both verbally and written
• Positive attitude, patience, and knowledge with the capability to view issues from a customer standpoint.
• Dedication and commitment to a team environment
• Proven practice working in a fluid environment that is ever growing and changing
• capability to work multitask dealing with a multiple issues simultaneously
• Strong attention to detail and the capability to grasp concepts quickly and have a thirst for knowledge.
• capability to work in a global environment that involves evening shifts and statutory holidays on a rotational basis.

 

WORK LOCATION

Address

31F Tower 2 RCBC Plaza Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City

COMPANY SNAPSHOT

Average Processing Time

6 Days Fast

Industry

Computer/Information Technology (Software)

Website

https://www.opentext.com/about/careers/philippines

Company Size

More than 5000 Employees

Working Hours

24/7 operations

Dress Code

Business Casual

Benefits

Medical, Miscellaneous allowance, Education support, Loans, Dental

Spoken Language

English
   

COMPANY OVERVIEW

About OpenText
 
OpenText enables the digital world by simplifying, transforming and accelerating enterprise information needs, on premises or in the cloud.  We are commited to being the BEST PLACE TO WORK for our employees.
 
We obsess over our customers to ensure they are prosperous in embracing the Digital World.  What we do, we do well.  What we create, we do purposefully to impact the world.  If you believe in this and are passionate about the Digital World then let OpenText turn your career visions into reality. Who we are
 
OpenText is a global, publically-traded Canadian software company with more than 8200 employees in over 140 offices around the world.
 
We are the global leader in Enterprise Information Management. Our software solutions help large enterprises manage and secure their unstructured digital data – the kind that doesn’t easily fit into the rows and columns of a database – and use Information technology to benefit their business and gain competitive advantage.
Today, we offer 5 solution suites to target key sources of unstructured digital data found within the enterprise. Our solutions are deployed both on premises and in the cloud.  
A bright future
 
OpenText is a profitable business with seasoned leadership abilities and a proven formula for success. In addition, we have momentum in a large and rapidly growing market.
The EIM market is projected to grow at 10% from $13B today to $19B by 2016. Many enterprises have fully extracted value from their structured information (ERP systems) and are now transferring their budgets to EIM.
 
Our history
 
OpenText began in the late ‘80s as a University of Waterloo research project to digitize all 60 million words of the Oxford Dictionary – and make them searchable (thus, the meaning behind “OpenText”).
During that process something happened that would change the world: the Internet’s first search engine technology was created.
 
OpenText incorporated in 1991 and the new search engine technology Information technology invented was soon adopted by Yahoo!, one of its first customers. This was the first of many innovations that would lead the company beyond search and, ultimately, into the world of EIM.
 

Website:  opentext.com/careers
LinkedIn:  linkedin.com/company/opentext
Twitter:  @OpenTextCareers

 

WHY JOIN US?

You deserve to grow your career and love where you work. At OpenText in Makati, you’ll have that chance.
 
Grow in your career. The company is expanding fast in Makati, and our leaders want to see you grow along with it. You’ll have the support you need to drive your career forward and achieve great things.
 
Enjoy an inclusive and supportive environment. There’s an incredibly strong teamwork mentality here. We look after each other, take the time to enjoy some great social events, and often become good friends too!
 
Own your work. We understand there are many ways to get things done, and we embrace that. We value input, encourage innovation, and strive to work smarter, not harder.
 
Work at a modern office in a great spot. Our Makati City offices are located in the heart of the business district and designed to inspire with ultra-modern facilities and ergonomic workspaces.
 
Make a difference and have fun. Our teams rally together to make our community a better place. From charitable events to company celebrations on and off site, we’re proud to do good and have a good time.

 

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: National Capital Reg Other
Address: National Capital Reg
Company Type Employer
Post Date: 11/09/2018 / Viewed 11 times
Contact Information
Company: OpenText (Philippines), Inc.


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