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November 15 2018     EnglishEnglish    SpanishSpanish

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Job Opportunity: Compliance and Risk Management Analyst:Alorica Philippines

Job description:


Global Business Services (GBS) - Compliance and Risk Management Analyst – Job Description
The GBS – Compliance and Risk Management (CRM) Analyst will be working under the GBS – Legal and Compliance Team. The CRM Team partners with the US Compliance and Risk Management Team in driving and managing programs and initiatives aligned with the Company’s corporate compliance framework. Under minimal supervision and direction, the CRM Analyst shall lead and perform tasks aimed at ensuring Alorica’s maintenance of regulatory and contractual compliance in various areas of oversight, including but not limited to: compliance and regulatory training, outbound dialing and calling strategies, consumer and data protection regulation across multiple industries. The compliance and risk governance environments are constantly evolving, and Alorica’s Compliance and Risk Management Team will adapt and change in its function to provide consistent oversight.
The GBS – CRM Analyst must have at least three (3) years of solid work practice in compliance gained at a multi-national company within the business process outsourcing (BPO) industry and a graduate of any four-year degree program in a recognized University or College.
Responsibilities include:
    Facilitating inquiries on alleged violation of Alorica employees of the Telephone Consumer Protection Act (TCPA), Fair Debt Collection Practices Act (FDCPA), and other related US consumer protection and unfair trade practices law and completing inquiries for said alleged violation. Tracking updates on and driving to full the completion by the identified POCs of the remediations recommended in the inquiry forms.
    Maintaining oversight and conducting onsite and remote compliance assessments of Alorica sites in the Philippines and other locations as needed, to ensure regulatory and contractual compliance, identifying and resolving risks of non-compliance. Define and implement standard processes to support company policies and general controls.
    Serving as subject-matter-expert on assigned compliance topics and provide input regarding all requests for proposals, client onboarding and continuing monitoring to identify compliance matters and ensure audit controls exist or can be implemented.
    Collaborating with Operations and other support groups on new regulatory and contractual changes. Participating in compliance effort for change management, agent training and validation of changes through change cycle.
    Evaluating training curriculums, training completion reporting and/or audit controls to ensure compliance with regulatory and contractual obligations.
    Developing creative and ethical solutions to ensure compliance effectiveness, including identifying and defining improvements to decrease compliance expenses and improve methods utilized in compliance monitoring.
    Developing and maintaining accurate reports to address current and future compliance needs, including the monthly Risk Self-Assessment and other reports to senior leadership abilities.
    Participating in projects outside of the GBS – Compliance Team to broaden perspective of the Company and help company achieve enterprise goals.
    Conduct ad hoc or prioritized assessments depending on business impact or emerging risks to the business. expertise/Knowledge Required
    At least three (3) years of practice as a compliance professional gained in a multi-national company within the business process outsourcing (BPO) industry.
    An undergraduate or supplemental graduate-level degree in business is preferred.
    Working knowledge of Telephone Consumer Protection Act (TCPA), Fair Debt Collection Practices Act (FDCPA), and other US consumer protection laws.
    Excellent expertise in drafting reports and a high capability to influence and persuade.
    Attention to detail.
    capability to work in a dynamic and international environment and communicate effectively in an open and transparent manner is essential.
    availability to work in BGC.
    availability to work in graveyard shift.



10th Avenue, Bonifacio Global City, Taguig City


Average Processing Time

10 Days


Call Center/IT-Enabled Services/BPO


Facebook Fan Page

Company Size

More than 5000 Employees

Working Hours


Dress Code

Business Casual


Medical, Dental, Night Differential, Meal Allowance, Rice Allowance

Spoken Language



Alorica is a leading provider of Business Process Outsourcing solutions that span the entire customer lifecycle.
Here’s the deal – we think serving clients is awesome. And that’s why, when Information technology comes down to it, we really only do one thing – we make lives better…one interaction at a time.
THE PHILIPPINES – OUTSTANDING OUTSOURCING The Philippines has consistently proven to be an exceptional location for the outsourcing industry. High proficiency in English, an educated workforce, robust and reliable technology infrastructure and lower operational costs all contribute to the nation’s reputation as a market leader.
30,500 employees. 17 sites. 12 cities. Three regions.
Automotive | Technology | Healthcare & Insurance | Retail & E-Commerce | Financial Services | Media & Entertainment | Travel & Transportation



WE’VE GOT THE practice.
• 14 years of operation in the Philippines
• Performance-focused organizational structure and seasoned leadership abilities
• Clients are primarily Fortune 500 companies, spanning industry sectors including technology, healthcare, retail, communication and travel
• More than 70% of management has been promoted from within
• Accomplished leadership abilities; Bong Borja, a founder and former chair of the Information Technology and Business Process Association of the Philippines – and newly appointed President for Asia – brings decades of involvement and a deep knowledge of the market to Alorica
• Product labs simulate the customer practice, preparing agents with realistic, hands-on training
• A standardized management on-boarding process and immersive agent training ensure all first-level leaders are ready to engage with customers
• The Philippines plays a vital function in the company’s global growth strategy, acting as a hub for all operations within Asia
• 31% of Alorica’s workforce is located here, making the Philippines the company’s largest offshore solution
• Beyond a large presence in the capital, Alorica is first to market in new-wave cities with proven operations for more than 10 years; furthermore, Alorica invests in to-be-built locations that further jumpstart economic growth in secondary cities
• Competitive income and benefits
• Robust career development programs for all Alorica team members
• State-of-the-art facilities, including upscale amenities, employee lounges, fitness centers, 24-hour clinics, sleeping quarters, access to public transportation and safe, secure campuses
• Employee engagement is promoted through recognition programs, awards and company-wide events; Culture Champions (present at every site) facilitate team-bonding events and serve as a conduit between management and frontline agents
• Alorica plays a major function in community development, particularly in the area of education; the company helps to provide the resources schools need to improve student performance and better prepare youngsters for a technology-driven economy
• Deserving students are sent to school thanks to scholarships sponsored by Alorica
• Making Lives Better with Alorica – the company’s non-profit organization dedicated to providing assistance to employees and their families – is slated to launch in the Philippines in 2016



Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: National Capital Reg Other
Address: National Capital Reg
Company Type Employer
Post Date: 11/09/2018 / Viewed 10 times
Contact Information
Company: Alorica Philippines

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