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November 15 2018     EnglishEnglish    SpanishSpanish

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Job description:


QBE is one of the top 20 global general insurers and is recognised as Australia's largest international insurance and Reinsurance Company, with operations in 37 countries around the world.

Working at QBE, we recognise the value of diversity and inclusion in the workplace and support a range of flexible work arrangements to promote a better family/life/work balance.

We offer you a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and practices you bring irrespective of where you are in the world. We believe this strengthens our capability to deliver on our business goals, particularly as Information technology relates to innovation, growth and our focus on customers.

function PURPOSE:
Lead Claims function in the Group Shared Services Centre (GSSC) to deliver a strong level claims performance which is sustainable and meets and exceeds the divisional and group level expectations. The function is responsible for directing functional Claims operations, determine business strategy, planning and execution in all aspects of Claims handling across all peril types and the claims value chain to meet end-to-end claims requirements and targets. Ensure quality, consistency, continuous improvement and sustaincapability of GSSC claims operations performance (including the delivery and performance of QA, WFM, Operations Excellence – BPR, Lean, 6Sigma, Automation, Agile).

Additionally, your accountabilities will include, but not limited to the following:
    Lead and contribute to the development and implementation of tactical, operational and strategic initiatives and plans for claims operations in the GSSC and which support the Global claims function
    Translate global and divisional claims vision and strategy into Claims initiatives by collaborating with leaders to define claims performance requirements to meet Claims objectives
    Negotiate and deliver required claims SLAs and results as appropriate
    Plan, monitor and proactively support the claims customer practice and reputational risks by closely monitoring customer pain points and complaints as they relate to claims management and building a culture which recognizes the criticality of customer management including expectation management in claims lodgment and case management
    Plan and manage claims performance including the achievement of financial claims cost management targets
    Implementation of performance initiatives by demonstrating program management skills and partnering with senior leaders to execute and sustain key initiatives to achieve  excellence in Claims operations.
    Plan, allocate and manage financial budget by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
    Establish and implement appropriate program policies and procedures to enhance shared services transactions assigned to the operating function
    supervise significant functional Claims strategy development and planning activities via work stream planning and execution methodology
    Drive both effectiveness and efficiency of claims management by providing direction for analyzing and assessing current technical solutions to improved results and alignment with business objectives
    Manage Claims audit risk by proactively looking across department operations and identifying opportunities to avoid failures, respond to and remove critical risks identified through audit and plan/coordinate audits to ensure achievement of business goals and delivery of financial results
    supervise the continuous improvement of services delivered to the business to ensure the function continues to develop and best support business objectives
    Identify opportunities for improvements and standardization
    Early identification of gaps in capcapability and the resolution of those issues
    Drive a performance management culture by developing individuals at all levels, encouraging cross-team collaboration and leading the team to achieve positive results for the organization globally
    Build and maintain strong and effective relationships with key internal and external business stakeholders to ensure that service delivery meets the expectation of the business
    Accountcapability for functional claims performance (activities and results) and progress against business targets including BAU performance lead indicators, problems and their proactive resolution.
    Attract, develop and retain a high-quality workforce with the expertise and skills to deliver excellent Claims results and service
    Ensure periodic and regular assessment of direct reports’ and individual team members’ professional and leadership abilities development needs
SKILLS, expertise, AND practice:
    Advanced expertise of the products and concepts relating to claims function and the financial services industry
    expertise of business processes and strategic planning
    Advanced expertise of the insurance industry value chain and claims value chain and lifecycle management
    Strong analytical, measurement and metric expertise
    Strong leadership abilities and motivational capability
    Excellent stakeholder management skills
    Advanced administrative skills and a proven record of prosperous staff management
    Commercially aware, financially astute
    Strategic and innovative thinker
    Manage, influence and collaborate with people, including vendors, at different levels within the organization to accomplish a common goal
    At least 8 years management practice
    practice with QA, Operations Excellence, WFM, Agile, HR support etc.
    At least 3 years of insurance and claims management practice
    Tertiary level qualifications related to the industry and formal management training desirable
    practice of leading insurance and claims teams across multiple locations
__________________________________________________________________________ ________________________
Why do we collect your personal data?

It is important that QBE GSSC Recruitment collects, uses, processes and retains your personal information when Information technology is reasonable and necessary.
In particular, we collect your information to enables us:
• To consider and evaluate your suitcapability for employment through screening and background investigation;
• To communicate with you about your employment application; and,
• With your permission, to inform and consider you for future job opportunities that may be of interest to you.




19th-24th Floor, 3rd Ave., corner 30th St., Net Cube Building, West, Taguig


Average Processing Time

13 Days



Company Size

2001 - 5000 Employees


QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 17,000 people in 38 countries.

Our underlying business strategy is to maintain operations in the key global insurance markets and, where possible, to be a lead underwriter for selected lines of business.

In the Philippines, The QBE Group Shared Services Centre (GSSC) was established in 2013 with the aim to become a strategic hub for QBE’s global business and processes. we At Presenthave over 2,000 employees supporting operations in three sites: in Net Cube and W 5th buildings in Bonifacio Global City in Manila; and in Skyrise Alpha, located in Cebu.


Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: National Capital Reg Other
Address: National Capital Reg
Company Type Employer
Post Date: 11/09/2018 / Viewed 8 times
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