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Job Offer: Performance & Development Trainer I:CBE Companies

Job description:

Performance & Development Trainer I

CBE Companies - Bonifacio Global City, Metro Manila
Full time, Permanent

Performance and Development Trainer I is considered an entry level training position at CBE Companies. The individual in this function will be spending their time learning and developing their own expertise as a trainer. Performance and Development Trainer I will focus more attention on training of internal employees with less of a focus on the client and development of training content. Performance and Development Trainer I is expected to focus on their delivery and how Information technology drives retention of the training material.
   » Facilitate 2-3 week new hire training classes at various times of the day and evening as dictated by business needs.
   » Provide backup training for other new hire training classes as needed.
   » Have the flexibility to adjust new hire training length and portfolio due to business need.
   » Facilitate, manage, and document the specific training steps that detail training timelines and processes for new employee collection training, which includes new hire training, and continuing education for new hires and seasoned employees.
   » Maintain knowledge of all applicable laws and regulations governing the collection industry and provide education to Collectors to ensure compliance of such laws.
   » Assist in the development and deployment of annual trainings.
   » Train new hires and current collectors on collection and client systems
   » Prepare, update and deliver course/program materials, manuals, outlines, lesson plans, schedules and other classroom material.
   » Review and understand all operational collection SOP's.
   » Continually evaluate training for effectiveness by establishing measurement systems and implementing improvements.
   » Communicate with the collection Management staff and collection staff to identify training needs.
   » Maintain thorough performance records on all collection new hires for their first 90 days of employment.
   » Lgain and teach the laws and regulations that govern the collection industry.
   » Continuously monitor to identify potential FDCPA violations and work with the collectors to avoid them in the future.
   » Promote increased collection productivity and compliance through coaching, one-on-one call monitoring and blind monitoring non-budget hitters and budget hitting collectors when not in new hire training.
   » Utilize speech analytic software and reports to identify positive and/or negative collection trends with new hire and existing collectors.
   » Provide the appropriate member of management with the results of any completed staff training session, detailing individual results, needs, weaknesses, and strengths
   » Lgain and utilize accelerated training techniques.
   » Learn, understand, and utilize collection reports.
   » Keep up-to-date on collection talk offs and client specifics by making and taking collection call no less than four (4) hours quarterly.
   » Attend training meetings held in the departments you are training new hires to transfer to.
   » Incorporate CBE's core values and Better U into all training programs and ensure that these core values are being adopted.
   » When required, conduct or witness employee disciplinary actions with another member of the management team.
   » Gain a clear knowledge of all CBE departments and subsidiaries.
   » Learn, understand, and teach all CBE Corporate policies and procedures that apply.
   » Design and update portfolio specific training manuals.
   » Train new clients as necessary.
   » Train new client software as needed.
   » Conduct and support all company-training initiatives as assigned.
   » Utilize technical tools to better monitor and enhance collector performance.
   » Continue to monitor and educate collectors through their first 90 days of their employment.
   » Work with existing collectors to help continue their development.
   » Support the Team Captain Initiative.
   » Use e-Learning software to create trainings for new hires and existing collectors
   » When needed, take on function of Operational manager on collection floor.
   » The Company reserves the right to change or assign other tasks to this position as appropriate.
   » Must be able to execute the essential job tasks of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.
   » Must be able to remain in a stationary seated position up to 85% of the work shift.
   » Must be able to occasionally move about inside the office to access office machinery, file cabinets, or attend meetings.
   » Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine.
   » Must be able to exchange accurate information with co-workers, consumers, and/or clients or vendors who have work related inquiries.
   » Must be able to communicate with consumers and maintain compliance with all federal, state and local laws, rules and regulations.
   » Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures.

   » Six months collection practice preferred.
   » 1 year management or training/coaching practice required.
   » Must have excellent written and oral communication expertise, including the capability to interact with various levels of associates and management.
   » Strong facilitation expertise are required.
   » Excellent computer expertise in Microsoft Word, Excel, and Power Point.
   » A thorough knowledge of instructional design techniques, needs analysis, assessment techniques, adult learning theories, and measurement and evaluation models is also plus.
   » Demonstrated knowledge of effective training delivery techniques is required.

about 23 hours ago

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 01/14/2018 / Viewed 19 times
Contact Information
Company: CBE Companies

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