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January 18 2018     EnglishEnglish    SpanishSpanish

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Job Opportunity: Collector - Manila:CBE Companies

Job description:

Collector - Manila

CBE Companies - Bonifacio Global City, Metro Manila
Full time, Permanent
PURPOSE OF THE POSITION

As a CBE Collections Associate, you will spend your day on the phone talking with customers reminding them about late or missed payments that will be in all different levels of delinquency. In addition, helping the customer find ways to set up payment solutions to help them get back on track. Inbound and Outbound calling efforts will consist of using effective negotiating and relationship building expertise to partner with the customer and help problem solve. As a collections associate you will be representing the client on the phone to the consumer. Therefore, our collection efforts focus on protecting the clients brand reputation thru creating a positive customer practice.
tasks AND RESPONSIBILITIES
   » Collect money thru effective negotiation and relationship building expertise
   » Must be able to retain training concepts through a 3-4 week training program and apply all concepts when starting on the production floor
   » Intermediate math capabilities to analyze, adjust, and communicate to the customer billing information and different payment options
   » capability to communicate in a clear and effective manner with the customer
   » Effectively adapt to customer situations, including listening expertise, capability to empathize, and provide alternative solutions to help resolve the customers issue
   » Problem solving expertise to identify root cause to accurately recommend solutions
   » Effective negotiation and capability to overcome customer objections
   » Able to work flexible work schedule, required weekends and holidays as needed
   » Achieve the schedule adherence and compliance expectations
   » Meet productivity and call quality standards as set by the business
   » Accurately follow VAIG (Verifying All Information Good) and Bad Phone Process
   » capability to demonstrate an knowledge and adhere to FDCPA requirements
   » Dispute resolution and customer escalation process to be followed consistently
   » Set everyday goals with assistance of manager
   » Adhere to all guidelines and requirements as set forth by individual clients
   » Achieve different Key Performance Metrics as determined by the operations management team
   » The Company reserves the right to change or assign other tasks to this position as
   » Appropriate.
   » Definition of Success in this position:
   » Excellent at building customer relationships and creates a good customer practice thru the collections process
   » Attention to detail
   » Effective negotiation expertise
   » Team player
   » capability to be coached and apply coaching feedback
   » availability to lgain and help others
   » Math expertise to determine billing answers and payment options
   » Tolerance for repetitive work
   » prosperously demonstrates the capability to work in a fast paced environment
   » Able to adapt to frequent change
   » prosperous compliance related to attendance requirements and work schedule adherence.
   » Positive attitude with the capability to remain calm in stressful situations
   » Flexible to schedule changes
EDUCATION AND practice PREFERENCES
   » Any 4 year college degree required
   » 6 months - 1 year of BPO call center collections, customer service or telemarketing practice preferred
   » Fluent with verbal and written English communication

about 23 hours ago

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 01/14/2018 / Viewed 15 times
Contact Information
Company: CBE Companies


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