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Job Offer: Tier II UCaaS Support Engineer:Masergy Communications Inc

Job description:

Tier II UCaaS Support Engineer

Masergy Communications Inc - Mandaluyong City, Metro Manila
Tier II UCaaS Support Engineer

All times are in Coordinated Universal Time.
# of Openings 2
Job Locations PH-Mandaluyong City

Job Post Information* : Posted Date 1/12/2018
Category Information Technology

More information about this job


The Tier II UCaaS Support Engineer is a carrier voice engineer supporting many customers on a shared voice platform. The position is responsible for maintaining a global unified communications network in addition to implementing new projects intended to expand and enhance the current infrastructure. This candidate will also be tasked with general network support including security, routing, switching, and other network related tasks. The Tier II UCaaS Support Engineer is expected to have an knowledge of all Masergy voice and cloud products.
In order to apply for this position, you must have:
Hands on practice with Broadsoft (configuration and management)practice with Session Border Controllers (SBCs) practice with Voice gateways and switching (Cisco, Adtran, Sonus, etc.)Knowledge and practice with SIPPrevious practice as a Tier I UCaas Support Analyst
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   » Demonstrated capability in Unified Communications, network support and network admin
   » Troubleshooting abilities solving problems with data and voice networks
   » capability to work under pressure in a fast paced environment
   » Demonstrated capability to effectively advise and counsel both managers and non-managery employees on sensitive work related issues.
   » Demonstrated analytical and problem-solving skills, and the capability to organize and prioritize several projects and tasks at one time
   » Excellent Communication and Customer Service Skills
   » Excellent Time Management Skills
   » Excellent Planning and Organizing Skills
   » Bachelor's degree from four-year college or university in computer science or a related field
   » knowledge and practice working with voice related applications and protocols such as SIP, UDP, RTP, SDP and TLS.
   » practice working with Broadsoft voice platform and Acme Packet SBC
   » practice with packet analyzers (Wireshark)
   » Minimum 2 - 4 years' practice working in UCaaS/LAN/WAN support function
Technical knowledge , for a variety of network topologies, in the following areas:
   » QOS, prioritization, and MPLS network principals
   » TCP/IP and UDP
   » Routing protocols such as BGP, IBGP, and OSPF
   » Network transmission at all 7 layers of the OSI model
   » Hands on practice with Alcatel, Juniper, and Cisco router/switch platforms.
   » Excellent written and verbal communication skills.
   » Communicates clearly and in an understandable manor with a wide variety of people such as subordinates, managers, customers, vendors, distributors and the general public. Projects good customer relations skills in both face to face and telephone contact.
   »Broadsoft/Sonus Certifications a plus
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   » Serves as the first level of network support to provide technical leadership abilities and skills for escalated network issues
   » Works with the Service Implementation Team to complete preparations for voice installations.
   » Works with customers to resolve escalated issues
   » Maintains highest standards of technical skills and customer service

2 days ago

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 01/14/2018 / Viewed 19 times
Contact Information
Company: Masergy Communications Inc

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