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January 21 2018     EnglishEnglish    SpanishSpanish

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Job Offer: Grievance Redress System Focal (PDO II):Department of Social Welfare and Development

Job description:

Grievance Redress System Focal (PDO II)

Department of Social Welfare and Development - Malate, Metro Manila
* There have been 2 applications for this position * This job opening has been viewed 50 times Return to list

Job Description

Advocate grievance modes/channels
Ensure availcapability of grievance forms
Review and analyze grievance reports and verify
Monitor resolution of cases
Database encoding and provision of resolution
Provide feedback to concerned personnel
Provide TA to MLs and CLs
Distribute interview forms to Provincial Grievance agents. Collect forms, review and sort the same, check for duplicate entry mod, encode and distribute to appropriate office and feedback to PGO
Receive referrals thru snail mail, email, network sites, reports and media, Refer to CGO, Validate with SWO III/ML, provision of immediate redress.
Receive and monitor report through SMS
Receive report thru calls, check for duplicate entry mode, encode and report to PGO, provide immediate redress to and update data entry
Provide weekly status report specifying summary of resolved, continuing, and cases with no action and indicating also the response time of ML's and R/P/CGOs
Provide monthly status report specifying response time of ML's and R/P/CGOs, \% resolution of cases response time of ML's, response time of R/P/CGOs
Status-to-date submission to RGC Transactions by category/province and response time to MLs/CGOs.

11 days ago

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Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 01/14/2018 / Viewed 18 times
Contact Information
Company: Department of Social Welfare and Development


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