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December 15 2019     EnglishEnglish    SpanishSpanish

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Job Offer: Customer Service Representative for Wealth and Investment Management:Wells Fargo Enterprise Global Services, LLC - Philippines

Job description:

Customer Service Representative for Wealth and Investment Management

Wells Fargo Enterprise Global Services, LLC - Philippines Metro Manila
Full time
About Wells Fargo
  
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique expertise and practice. We are seeking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. Information technology all begins with outstanding talent. Information technology all begins with you. Lgain more at our International Careers website.
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and expertise Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Lgain more about EGS at our International Careers website.

About The function
The Customer Service Representative is responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Responsibilities
 
   » Responsible for processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives.
   » Service custoimers by providing product expertise, account maintainance, and market/trade information.
   » Process requests such as cash transfers, and other non-trading processes.
 
Market expertise and Certifications
 
   » Completed 2 years of tertiary education
   » 2 years of Customer Service practice in the contact center industry
   » Excellent verbal, written and interpersonal communication expertise
   » practice i securities, traders, and/or investment is an advantage
   » Basic Microsoft Office expertise
   » Amenable to work in shifting schedules
   » Amenable to work in McKinley Hill, Taguig City

Important note: In the interest of a faster and easier application process, kindly bring the following documents if they are available: valid government IDs (2 primary or 4 secondary), Certificate of Employment from your 2nd to the most recent employer with your start and end date, NSO-issued birth certificate, proof of SSS, TIN, Pag-Ibig, PhilHealth, and proof of education. Thank you for your cooperation.

Worksvianet Philippines - about 2 hours ago

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 12/03/2019 / Viewed 16 times
Contact Information
Company: Wells Fargo Enterprise Global Services, LLC - Philippines


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