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December 15 2017     EnglishEnglish    SpanishSpanish

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practice [24]7Life |Apply now as TSR for Dayshift Account |Ortigas located:24/7 Customer Philippines, Inc.

Job description:

JOB DESCRIPTION

Overview
 
prosperous candidates will provide excellent customer service to our Australia-located clients by covering inquiries related to account specific products and services, process order placement and tracking, refunds and replacement, and other shopping account management through multi-channels (call, email, and chat)
 
Qualifications
 
Must be 18 years old and above
Completed at least 2 years in college (no back subject)
practice in customer service is an advantage but not required
Amenable to work on holidays, weekend, and shifting schedule
Professional, enthusiastic, and customer service oriented
Must be willing to work in Ortigas
 
expertise Required
 
Excellent oral and written communication for personalized interaction
Must exhibit active listening
Must have keen attention to details
Must have good conversational expertise
Must have good problem solving and analytical expertise
capability to arrive at decisions independently and demonstrate persuasion and negotiation expertise
capability to educate customers on inquiries and other product information
capability to handle issues and complaints in a courteous and professional manner
capability to multi-task and access multiple data source simultaneously
capability to probe effectively
capability to sell using consultative sales approach or suggestive pitches on customer purchases

 

WORK LOCATION

Nearby Transportations

    Shaw Boulevard Station
    Ortigas Station

Address

Upper Ground, SM Mega Fashion Hall, Mandaluyong City (entrance along Julia Vargas Ave.)

COMPANY SNAPSHOT

Average Processing Time

10 Days

Registration No.

CS200602456

Industry

Call Center/IT-Enabled Services/BPO

Website

http://careers-philippines.247-inc.com

Telephone No.

7924777 local 1

Facebook Fan Page

https://www.facebook.com/247IncPhilippines

Company Size

2001 - 5000 Employees

Working Hours

Shifting Schedule

Dress Code

Smart Casual

Benefits

Loans, Dental, Medical, Miscellaneous allowance

Spoken Language

English

COMPANY PHOTOS

   
   
   
   
   
   
   

COMPANY OVERVIEW

[24]7 makes Information technology simple for consumers to connect with companies to get things done. As the pioneer in applying the power of big data and machine learning to customer acquisition, [24]7 has developed predictive models where customer needs are anticipated, interactions are contextual, conversations are natural, channels are unified, and engagement continuously improves and evolves.  
Using [24]7 solutions, companies achieve more effective customer acquisition at lower cost, increase their knowledge of how media spending is driving revenues through marketing campaigns and leverage the billions of consumer interactions. Companies are also able to predict consumer intent and provide the best treatment to resolve inquiries in a dynamic way.
 
This shift to an intent-driven engagement strategy results in an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.
 
• [24]7 Chat and Digital Chat Agents
• [24]7 Personalization
• [24]7 Predictive Search Bidding
• [24]7 Active Share
• [24]7 Messaging for Facebook Messenger
• [24]7 Speech and Vivid Speech
• [24]7 Digital Agent
 
Headquartered in Campbell, California, [24]7 has established its delivery center in the Philippines in 2006. From 700 seats to over 5000 in 2016, [24]7 is rapidly growing its business in the country.  
Manila Offices:
 
• [24]7 Plaza, Valero Street, Makati City*
• Robinsons Summit, Ayala Avenue, Makati City
• iSquare Building, Sapphire Road, Pasig City
• SM Megamall, EDSA corner J. Vargas Avenue, Mandaluyong City*
• Cyber Sigma, Lawton Avenue, McKinley West, Taguig City*
 
Cebu Offices:
 
• eBloc 3, Information technology Park, Cebu City*
• Avenir, Waterfront Drive, Cebu City
 
*with recruitment center
 
To know more about [24]7, you may log on to http://www.247-inc.com/

 

WHY JOIN US•

Let's Make Your Career Decision Easier
 
Pay & Benefits
    Base Pay, Allowances, and Performance Incentives
    Comprehensive Health Insurance Plan including options for extended family members such as parents of married employees, in-laws, siblings, and domestic/same sex partners
    Leave Benefits compensates & Recognition
    Various Development Trainings, GCs, Food, etc. for Top Performers
    Various compensates and Recognition Programs
    Individual, Team, and Program Performance Bonuses Perks & Privileges
    Perks, Flex, and Bucket List Benefits including Health & Financial Wellness Incentives
    Supportive leadership abilities Team
    Employee Feedback Program
    Employee Training and Development Courses offering
    Funded Special Interest Clubs Comprehensive Referral Programs (for candidates and Employees)
    Take advantage of incentives and exciting perks and prizes for referring friends and family members *Referral incentives vary depending on position or job level. Regular promos are only applicable in volume recruitment (agent-level hiring).
 
 
Join Us Today and Together We Share the #247Life!

 
_______________  
[24]7 has received numerous citations in the industry. This only proves that we are able to deliver  the best solutions that anticipate, simplify, and learn.
    3rd Largest BPO Company in the Philippines (located on revenue), 2013
    Among America’s Most Promising Companies by Forbes, 2013
    Speed Technology Magazine Star Performers, 2013
    One of the World’s Six Best Start-ups by Fortune Magazine, 2013
    The Best Performing Call Centre, Globally by The Black Book of Outsourcing, 2006
    Among the Top 5 Hot Offshore Players by Business Week, 2006
    Among the Most Respected BPO Companies by Business World, 2006
    Among the Top 3 Best Call Centers, Globally by neoIT, 2005, 2006
 

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Mandaluyong City (National Capital Reg) - Upper Ground, SM Mega Fashion Hall, Mandaluyong Ci Other
Address: Mandaluyong City (National Capital Reg) - Upper Ground, SM Mega Fashion Hall, Mandaluyong Ci
Company Type Employer
Post Date: 11/20/2017 / Viewed 26 times
Contact Information
Company: 24/7 Customer Philippines, Inc.


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