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November 14 2019     EnglishEnglish    SpanishSpanish

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Job Opportunity: Operations.Operations.Customer Service Representative - ESI Med D - Wave 88 - Alaba:Alorica International

Job description:

Operations.Operations.Customer Service Representative - ESI Med D - Wave 88 - Alabang - 24FTE - E - 11/12/19

Alorica International Muntinlupa, Metro Manila
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and practice, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Communicate via inbound and/or outbound voice-located and/or non-voice-located communications in English or other languages to support customer care, telesales, credit and collections and/or remote technical support for clients. Use computerized system for tracking, information gathering, and/or trouble-shooting issues to provide high quality customer practice. Maintains and updates records and databases in conformity with prescribed formats and system requirements.
JOB RESPONSIBILITIES
? Answers and initiates a variety of real-time inbound and/or outbound voice and/or non-voice located services.
? Verifies and updates customer information, responds to queries and resolves issues.
? Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.
? Accurately document and update records and databases in conformity with prescribed formats and required systems.
? Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.
? Follow up in a timely manner to ensure customer satisfaction and to maintain optimum service levels and customer relations.
? Understand all programs, systems, and procedures necessary to execute job effectively.
? Where applicable, communicate with customer to resolve any account questions or inquiries.
? Communicate feedback and progress to management.
? Maintain diplomacy and tact when dealing with upset or escalated calls.
? Escalate customer complaints and/or calls through the appropriate channel to management.
? Knowledge, knowledge, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
? Knowledge, knowledge, and compliance with company policies and procedures.
? Provide feedback to management concerning possible problems or areas of improvement.
? Make recommendations to implement improved processes.
OTHER RELATED tasks
? Responsible for knowledge and complying with all policies, procedures, and regulations relating to job tasks.
? Perform other tasks as assigned by management.
JOB REQUIREMENTS
Minimum Education and practice:
? High School Diploma required. Bachelor's Degree or if undergraduate, with significant work practice preferred.
? Previous customer service and/or call center practice preferred.
Knowledge, expertise and Abilities:
? capability to maintain the highest level of confidentiality.
? Observe professionalism and integrity in handling calls.
? Proficient personal computer expertise, including Microsoft Office.
? Excellent interpersonal, written, and oral communication expertise.
? capability to work in a team fostered environment.
? capability to work in a multi-tasked environment.
? capability to prioritize and organize work.
? capability to adapt to a flexible schedule.
Work Environment:
? Office environment.
Physical Demands:
? capability to lift and/or move 20 pounds with or without accommodation.
ABOUT ALORICA
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified candidates and makes all employment-related decisions located exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, discapability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

about 6 hours ago

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 11/09/2019 / Viewed 34 times
Contact Information
Company: Alorica International


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