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November 15 2019     EnglishEnglish    SpanishSpanish

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Customer Service manager - Quezon City, NCR (854952):OPTUM Global Solutions

Job description:

Customer Service manager - Quezon City, NCR (854952)

Optum Global Solutions Quezon City, Metro Manila
Full time
Customer Service manager - Quezon City, NCR (854952)
Position Description

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic and each day presents a new set of challenges. And that's where companies like Optum, part of the UnitedHealth Group family of businesses, is taking the lead. We see those challenges as opportunities but we can't do Information technology alone. You'll play a leadership abilities function in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer practice. Now you can take advantage of some of the best training and tools in the world to help serve our members.
Primary Job responsibilities:
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Coordinate and supervise daily/weekly/monthly activities of team members
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Set priorities for the team to ensure task completion and performance goals are met
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Coordinate work activities with other managers, managers, departments, etc.
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Identify and resolve operational problems using defined processes, skills and judgment
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Provide coaching, feedback and annual performance reviews as well as formal corrective actionthis function is equally challenging and compensateing. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

Required Appropriate qualifications:
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Completed at least 2nd year in college without back subjects
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5+ years of practice analyzing and solving customer problems in an office, claims or customer service environment
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2+ years of managery/leadership abilities practice
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Proficiency with Windows PC applications, which includes the capability to navigate and lgain new and complex computer system applications
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capability to multi-task including the capability to understand multiple products and multiple levels of benefits within each productPreferred Qualification:
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2+ years of customer service practice in a BPO/Call Center settingOptum is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Lgain more about how you can start doing your life's best work.(sm)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when Information technology comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, discapability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2019 Optum Global Solutions (Philippines) Inc. All rights reserved.

Job Keywords: Customer Service manager, manager, Lead, Team Leader, Collections, Collection, Billing, Healthcare, Health Care, Collections Lead, Collections Team Lead, Billing manager, Billing Lead, Billing Team Lead, Customer Service, Customer Service Representative, CSR, Client Service, Customer Care, QC, Quezon City, NCR, National Capital Region

United Health Group - about 23 hours ago

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 11/08/2019 / Viewed 66 times
Contact Information
Company: OPTUM Global Solutions


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