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November 19 2017     EnglishEnglish    SpanishSpanish

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Offer: Quezon City |CSR | Dayshift Account Fixed Weekends off |Start this October!:TeleTech Customer Care Management Phils., Inc.

Job description:

JOB DESCRIPTION

THE function:

This is an outstanding opportunity to be a part of two industry leaders. Energy Australia is an electricity generation and gas retailing company in Australia. Their portfolio includes generation sites using thermal coal, natural gas, hydro-electric, solar energy, and wind power.  TeleTech is one of the leading BPO’s in the Philippines providing world-class customer strategy, analytics-driven & technology-enabled customer engagement management solutions.

Energy Australia & TeleTech have teamed up to drive a powerful customer service practice.   We are seeking for prosperous candidates who have a passion for engaging with clients.  A proven track record for leveraging on technology and innovations – for the benefit of our most important asset – our customers.

Your function as an ENERGY RESOLUTIONS – CALL CENTER AGENT is responsible for handling service enquiries and converting customers into advocates.  You will take the lead in providing the best possible customer service practice while keeping the company’s business needs in perspective.

tasks AND Job responsibilities:

• You will handle service enquiries that require investigation and excellent problem solving expertise to resolve customer inquiries to the mutual satisfaction of the customer.
• Use effective questioning techniques to undertake needs-located analysis approach to uncover current and future needs and recommend appropriate solutions.
• Use higher responsibility, delegations and authority to resolve customer problems and disputes that effectively meet business requirements.
• Undertake case management, offering customer call backs if the inquiry requires extended investigation, to find the right solution.
• Manage customer contact in line with international call center KPIs.
• Proactively promote products and services to ensure customers know their options and take full advantage of these; or transfer the matter to Sales Solutions.
• Ensure correct processes are followed with each call, from regulatory obligations to ensuring positive customer practices.
• Listen to the call practice and provide feedback to the business regarding process improvements and better ways of doing things.
• Maintain current information for customer-facing systems including updating and maintaining customer accounts, adjustments, customer notes, customer follow ups, and entering correct wrap up codes etc.
• Assist the Call Center in maintaining a quality business approach and compliance with the Quality Standards as prescribed under ASNZ/ISO 9002.

expertise & COMPETENCIES REQUIRED:

• expertise of principles and processes for providing good customer service.  This includes customer needs assessment and meeting quality standards for service.
• Active Listening & Problem Solving expertise - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
• Excellent English Communication & Interaction expertise — conversant in English and can convey information effectively. 
• Service Orientation — proactive in looking for ways to help people; capability to be polite, have confidence, and use diplomacy in difficult situations.
• Strategic Thinking - to generate or apply unique business insights and opportunities intended to create competitive advantage for the organization.
• Detail-oriented and customer-focused.
• Excellent Interpersonal expertise - Able to build and manage relationships with internal customers and stakeholders as a means of improving the way we do things and improve the customer practice
• Time Management expertise - Able to set priories and multi?task; demonstrate capability to meet deadlines

BASIC Appropriate qualifications:

• Completed at least 2 years in college without any back subjects
• Demonstrated computer expertise in Microsoft Office
• Excellent verbal and written English communication expertise
• Internet savvy and expertise of MS Office applications
• Previous customer service practice is a plus
• Fresh graduates are welcome to apply

WHAT WE HAVE TO OFFER
 
• Competitive compensation package including regular performance bonuses
• Medical and dental coverage plus life insurance options
• Pharmacy, transportation & rice benefits await those that qualify
• TeleTech offers opportunities for career advancement, personal development and practices meant to enhance the quality of your professional life
• Immerse in personal development programs and continued expertise enhancement through online and proprietary  TeleTech training curriculums
• Engage with your colleagues and build friendships through exciting promotions, events and activities
 
How to submit the application:

• Live Chat -  www.TeleTechJobs.com – http://www.teletechjobs.com/contact-us/get-live-help/
• Online. Apply at www.TeleTechJobs.com via computer or mobile phone
• Go Social.  Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas
• Walk In. 3rd Floor Building H. UP Ayala Land Techno Hub Commonwealth, Quezon City

PRE-EMPLOYMENT REQUIREMENTS
 
-Please bring these documents when you apply.
-Resume / Curriculum Vitae (CV)
-ID Pictures - 2 pcs of 1x1                         &nbs p;            &n bsp;       
-Original copy of NBI Clearance (or photocopy of Receipt/Claim date)           &nbs p;          
-Original copy of Police Clearance                        &nbs p;            &n bsp;        
-SSS (photocopy or E1 Form/E4 Form/E6 Form)           &nbs p;            &n bsp;                         
-TIN with Tax Status (photocopy or Form 2316: ITR from previous employer)
-PhilHealth (photocopy or Member’s Data Record
-Pag-Ibig (photocopy or Member’s Data Form)           &nbs p;            &n bsp;          
-Birth Certificate (From Civil Registry or NSO certified)
 

WORK LOCATION View larger map / directions View larger map

Nearby Transportations

    MRT Quezon Avenue
    Trinoma Transport Terminal (UV Express)

Address

UP - AyalaLand Techno Hub, 3rd Floor Building H, Commonwealth Avenue, Diliman, Quezon City

COMPANY SNAPSHOT

Average Processing Time

6 Days Fast

Industry

Call Center/IT-Enabled Services/BPO

Website

http://TeleTechJobs.com

Facebook Fan Page

https://www.facebook.com/teletechpilipinas

Company Size

More than 5000 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Casual (e.g. T-shirts)

Benefits

Sports (e.g. Gym), Medical, Miscellaneous allowance, Education support, Loans, Dental, Parking

Spoken Language

English

COMPANY PHOTOS

   
   

COMPANY OVERVIEW

Our company was founded more than three decades ago on one guiding principle: Customer relationships built on trust and simplicity deliver lasting value for everyone. In other words, Happy Customers = Happy Companies. We create value through customer practice, by building relationships across every channel, and every interaction, of every day.
 
At TeleTech, we interact with 3.5 million customers every day. We are proud to serve the customers of some of the most prosperous companies on the planet. We engage with them 24/7 in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. When you join our team, you are more than just an employee. You are a member of the TeleTech family. And like any family member, we want to see you succeed and thrive. That's why at TeleTech, we offer benefits and perks that support your quality of life, your goals and your future needs.  We take pride in having the best talent, the latest technology and industry-changing innovations.
 
practice our culture of caring.  We believe in a values-driven culture. Our values and behaviors guide the way we conduct business with our clients, business partners, and each other. Information technology serves as our compass for our actions and unites us.
 
Because at TeleTech -- we are better, together.

WHY JOIN US•

• Competitive compensation package including regular performance bonuses
• Medical and dental coverage plus life insurance options
• Pharmacy, transportation & rice benefits await those that qualify
• TeleTech offers opportunities for career advancement, personal development and practices meant to enhance the quality of your professional life
• Immerse in personal development programs and continued expertise enhancement through online and proprietary TeleTech training curriculums
• Engage with your colleagues and build friendships through exciting promotions, events and activities
 
Got questions• Chat with us and get live help! http://teletechjobs.com/contact-us/get-live-help/

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Quezon City (National Capital Reg) Other
Address: Quezon City (National Capital Reg)
Company Type Employer
Post Date: 10/22/2017 / Viewed 43 times
Contact Information
Company: TeleTech Customer Care Management Phils., Inc.


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