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October 21 2019     EnglishEnglish    SpanishSpanish

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Job Opportunity: Remote Desktop Support Specialist:PeoplePlusTech Inc.

Job description:

Remote Desktop Support Specialist

PeoplePlusTech Inc. Quezon City, Metro Manila
Full time
Appropriate qualifications: 
- Graduate of any Information technology related course with at least 1 year of significant Information technology practice
- Undergraduate with atleast 1 year of Information technology practice
- Excellent English Communication Skill
- Amenable to work in shifting schedule
- Amenable to work in Eton, Centris Q.C.
Listing description
To provide 1st & 2nd line technical support; answering support queries via phone, email, Chat and Web
?             To maintain a high degree of customer service for all support queries and adhere to all service management principles.
?             To take ownership of user problems and be proactive when dealing with user issues.
?             Identifying the issue and categorizing / prioritizing the incident
?             Referring KB for workaround / resolution and attempting resolution
?             Strong interpersonal expertise are a prerequisite.
?             capability to work effectively in a dispersed team and individually.
?             Routing / Chasing of tickets with other resolver groups
?             Recording trend of calls and identifying outages proactively
?             Callbacks for customer not reachable cases & customer request
?             Identifying the trend of calls / tickets and highlighting Information technology to SDM as applicable for outage confirmation
?             Creating child tickets and  tagging them with problem ticket
?             Callback the user and confirm resolution (where ever applicable)
?             Conduct Audits and Mentor L1 Team Members
?             Recording/Updating the outage / bulletin message in Remedy / ACD located on the status update received by the resolver groups
?             Being compliant to all process and procedures
Competitive income awaits!
If you are interested, send your CV's to *************
Jora Philippines - about 2 hours ago

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Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Metro Manila
Company Type Employer
Post Date: 10/10/2019 / Viewed 44 times
Contact Information
Company: PeoplePlusTech Inc.

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