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October 18 2017     EnglishEnglish    SpanishSpanish

    Job details

Job Opportunity: Telco Engineer:Sitel Philippines Corporation

Job description:


As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer practice innovation. With over 30 years of industry-leading practice, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled skills across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer practices. Sitel is a subsidiary of Groupe Acticall. Visit to lgain more. 
Summary of Primary Job Responsibilities
    Under general direction, responsible for moderate to complex tasks relating to telephony system monitoring, operations, installation, and/or maintenance for local, off-site, and/or remote locations.
    Responsible for tasks typically relating to ACD administration, telephony adds, moves and changes and voice networking.
    Participate in implementations of new clients.
    Maintain documentation of voice network and work with vendors and clients to plan and implement voice solutions. 
suitable education  Four-year degree or equivalent combination of education and practice.
practice Target:   Minimum of 2 years of telecommunications practice and continuing education network/telecom courses/seminars.
Special Skills:   ACD Administration, CMS and PBX Administration, Avaya world class routing, excellent communication and interpersonal skills.
expertise/Abilities:   Intermediate to advanced expertise of Avaya ACD and PBX and their adjuncts. practice with VoIP and distributed telecommunications networks. practice with adds, moves and changes including familiarity with Systemax 110 cabling systems.


WORK LOCATION View larger map / directions View larger map


4/F OJV Building, Lot 2, Home Depot Complex, Julia Vargas Avenue, Ortigas Center, Pasig City


Average Processing Time

3 Days Fast


Call Center/IT-Enabled Services/BPO


Telephone No.


Facebook Fan Page

Company Size

More than 5000 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Business (e.g. Shirts)


Medical, Miscellaneous allowance, Dental

Spoken Language





About Sitel Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency.
Sitel’s customer interaction outsourcing solutions span 140+ domestic, nearshore, and offshore call centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. Sitel Philippines’ seven facilities are located in Pasig City, Quezon City, Mandaluyong City, and Baguio City.
The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation. For more information, please visit


At Sitel, enjoy work-life balance on top of a compensateing career!
Full-time associates enjoy a competitive compensation package that includes:
•Competitive income package with non-taxable allowances
•Above-industry standard night differential
•Medical, dental and optical coverage, plus medicine allowances that also covers qualified dependents
•Life insurance
•Above par vacation and sick leaves entitlements, retirement and bereavement benefits
•Account-located premiums, incentives and allowances located on performance and attendance

G/F e-Life Digital Zone, Eton Cyberpod Corinthian, Ortigas Avenue, Pasig City
Recruitment Schedule:
Mondays to Fridays - 9:00 am to 6:00 pm


Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Pasig City (National Capital Reg) - Ortigas Center Other
Address: Pasig City (National Capital Reg) - Ortigas Center
Company Type Employer
Post Date: 10/13/2017 / Viewed 13 times
Contact Information
Company: Sitel Philippines Corporation

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